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Find a Location

Discount Carpet & Flooring Ltd has 1 locations, listed below.

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    Business ProfileforDiscount Carpet & Flooring Ltd

    Floor Coverings

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company states they offer: Carpet and Flooring centre.

    Business Details

    Location of This Business
    110 12620 Bridgeport Rd, Richmond, BC V6V 1J5
    BBB File Opened:
    27/8/2018
    Years in Business:
    6
    Business Started:
    8/12/2017
    Business Management
    • Hasem Ersan, Director
    Contact Information

    Principal

    • Hasem Ersan, Director

    Customer Contact

    • Hasem Ersan, Director
    Additional Contact Information

    Fax Numbers

    • (604) 370-1474
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    15/03/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Floor installation Feb 14-17th.Problems: 1. Discount flooring quoted me $2.25/ft installation, that is it; there was no conversation of any other potential charges or fees. Once my belongings were completely in boxes and packed up in the most vulnerable state that I could be( no place to sit/sleep/bathroom etc) the installers arrived and started charging me over double what was quoted; for new work, new installations fees. Without any explanations. This high pressure tactic in my vulnerable state, before 2 surgeries, forced me to continue the install 2. There was a bubble in the floor stopping the bathroom door from closing, causing scratching and gouging in the newly installed floor(incomplete work). 3. All my door k**** and faucets in the kitchen and sink had concrete left on them; causing the finish to chip off when concrete cleaned off. 4. the installers admitted to breaking the door latch for the bathroom. 3. I immediately, contacted the installer about issues with vids/pics; I was ignored and left alone for over three weeks. 5. Since i had surgeries booked and other contractors scheduled to continue my reno, I had to fix the issue my self. I spent over 7 hours fixing the issue and hadd to buy special tools. 6. I lost contractor because of the neglect of Discount flooring and their installers. This has effected my ability to rent out the unit. I am losing currently $3000/month rental income while this continues 7. I asked the owner of the company to explain his astronomically prices/fees/new installation charges; he REFUSES to explain or give me a breakdown of work 8. I made the first payment for work that WAS done, a payment was made on Mar 13. two days later Owner of Discount has put a lien on my house. 9. The Invoice keeps changing prices/fees etc.I have a disability and this is wrong for a company to hide and surprise fees and charges when they are in such a vulnerable place. The owner will not accept any responsibility for the problems that have arise
    Read More

    Customer Reviews

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    Local BBB

    BBB serving Mainland British Columbia

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