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Business Profile

Electronics and Technology

Qi Life

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Susan T

    Date: 19/11/2023

    I purchased the Qi ****************************** with Resonant Console 2 and up graded programs in late December p, 2022. I paid over $5000 for supposedly $10,000 worth of value. It took over 6 weeks to receive my system. It arrived from ****** in various packages but did not arrive with the upgraded resonator. That took another month or so to arrive. My tablet did not have the upgraded programs. The customer service team tried several times to push them through but they would not upload on the tablet, so they had to send a new tablet. It was 3 months at least before I had a fully functioning system. The coils are heavy and the plastic coupling that connects the cable to coil cracked in half; first one and then the other. Those coils had a plug-end connector. When I sent a pic of my cracked coupling, they sent new coils that had to be directly wired to the resonator. When I asked why the second pair was direct wire, I was told that they work best that way which made me wonder why the first set was plug-in. Now 10 months into expensive frustrations, the system has stopped working. I worked with a local health care provider who had several clients order systems, and they have all had various problems. I dont know where the 5 star ratings are coming from. I believe this is a company that pushed out product before they really knew what they were doing and now our scrambling to try to keep people happy.

    Qi Life

    Date: 21/11/2023

    Hi *****, thanks for letting us know about your situation and we're so sorry you felt this way. We're just glad that we were able to make your qi coils work earlier. We appreciate your time and please note that we will always be available to help you with any questions you may have about your devices.

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