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Business Profile

Delivery Service

Polar Express Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this time, I have been contacted directly by The Polar Express Van Lines LLC. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

    They tried to tell us they will only give us ****** for the damages they caused, when the turntable cost ******* ( since it was a vintage turntable), they refused to give us there insurance company and or any more money for the damages 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** *******

    Business Response

    Date: 17/07/2025

    I have no idea who you are. I think you have the wrong Polar Express Van Lines. We haven't been in business for years.

    Customer Answer

    Date: 17/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     They tried to contact me and tried to offer ****** for the damages, I told them this vintage turntable is worth over ******* , so I told **** to talk it over with his insurance company and he said thats all hes ready to offer

    there number is *****************

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *******




     

    Customer Answer

    Date: 22/08/2025

    Polar express vanlines

    ph. **************

    ************** talk to *****

    email address: *********************************************************

    address: ******************************* ********. BC V6W 1H8

     

               

    Customer Answer

    Date: 25/08/2025

    On March 31, 2025 we hired the company ( polar express van lines **** to transport our things from one province to another, they damaged my husbands vintage turntable, along with standing on his vinyl records container, theres water damage is water damage as well We have been trying to send emails back and forth with no results They keep putting us off , we are now in the month of June and still cant any answers We asked for the cost of the damage they caused

Polar Express Van Lines is NOT a BBB Accredited Business.

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