Business ProfileforQall Life Cabinetry & Countertop

I paid this business $6,153.49 in 4 payments on October 20, Nov 6, Nov 16 and Nov 17. This business required a 100% pre-payment before any work was done. Initially all of the work was promised by Qall Life to be completed in 1 week. I had my cabinets installed on November 18th with deficiencies. I raised concerns about the quality of the installation with Qall Life staff and that the new cabinets didn’t fill in the old cabinets footprint which was the promise Qall life have made initially and also what made me decide to proceed with the quote from Qall Life. There were gaps between my newly replaced laminate flooring and the new cabinets all around perimeter. The installers have covered some gaps but not all. My concerns were dismissed. I figured I can fix the deficiencies myself and was eagerly waiting for the measurements to be taken in my home for the countertops to be made and installed. But I wanted to speak with the business owner or manager and have them respond to my quality of service complaint. Qall Life would not schedule the countertop measurements or reply to my e-mails or phone calls and each day of delay was really significant as I could not use water in the washroom or kitchen. The staff I dealt with, Lena H** also refused to provide my with the name or contact information of the business owner or manager. I went into the Qall Life store on Bridgeport Rd. in Richmond on Saturday, November 20th and requested for a full refund of the service which has not been delivered ( per the invoice Kitchen and Countertop item at $2,088.66) . I was promised by the staff Lena H** to receive this refund plus GST. I have a proof of that conversation. Right after I left the store she started sending e-mails that Qall Life will deduct the 15% for restocking fee. There was no talk about restocking fees only a few minutes ago in the store, not did I sign any documents which talk about restocking fees for undelivered services. I have not received any refund yet