We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roadside Assistance

Gears Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:19/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against NAPA AUTOPRO Gear for their inadequate service and unjustified charges concerning my car's air conditioning system. Despite having my vehicle serviced by them, the problem not only persists but has seemingly worsened.On July 10 2024, my husband brought my car to NAPA AUTOPRO Gear to have the air conditioning system diagnosed and repaired. The initial diagnosis was completed, and I was charged for the repairs that were supposedly necessary to resolve the issue. Upon picking up my vehicle and driving home, We quickly realized that the air conditioning system was still not functioning correctly.My husband returned to the shop on July 16, 2024 to inform them of the continued issue. They conducted another diagnosis and claimed to have identified additional problems with the air conditioning system. Despite my concerns, I was charged again for these subsequent repairs. To date, I have been billed nearly $1,200 for what amounts to improper diagnoses and ineffective repairs, leaving the air conditioning system still malfunctioning.Failure to Diagnose the Main Problem: The initial diagnosis failed to identify the main problem, that lead to unnecessary repairs and expenses Lack of monitoring: The repairs were not properly monitored to ensure the ac system was functioning correctly before the vehicle was returned to me.Ineffective Repairs: Despite the substantial charges, the problem with the air conditioning system remains unresolved.Repeated Charges: I was charged multiple times for diagnosing the same issue, which is unacceptable.I request a full investigation into the practices of NAPA AUTOPRO Gear and demand a refund for the charges incurred due to their misdiagnoses and ineffective repairs.I trust that BBB, as a reputable organization, will address this matter promptly and ensure that such malpractices are not repeated in the future.

    Business Response

    Date: 23/07/2024

    Thank you so  much for your feedback. The owners of the company would like the opportunity to sit down with the client to resolve their concerns and to share with them that they are truly heard and their feelings are valid. Would you be comfortable with us reaching out to you directly to set up a time that would work for both of us to discuss this one on one? 

    Thank you!

    Customer Answer

    Date: 31/07/2024

     
    Complaint: 22009310

    If you are able to provide an explanation here, please do so.

    Sincerely,

    ***************************

Gears Plus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.