We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Services

Steven's Moving and Delivery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Stevens Moving and delivery ** **** ** ** **** *** ****** *******. When I booked him he asked for a $500 deposit which I e transferred to him. He did come on Friday, May 26 as promised to pack. Although he didnt finish completely and we ended up doing the rest ourselves. He texted me that night asking for payment for the packing that night. I asked if he could use the $500 deposit for that but he said for accounting reasons he needed payment now. So I e transferred him $546. On Saturday, May 27 they were supposed to be there at 2:00pm to mover her. He texted me at 1:00pm saying that the other move that they were on was bigger than they thought so he would be about 2-3 hours later. The last text I had from him was at 1:45pm saying that he would keep me updated. I never heard a word from him after that. I called and texted him numerous times and he didnt answer. He still has our $500 that he hasnt returned after many attempts to ask him to do so. So we ended up moving all the boxes that we could with our own vehicles and the scrambling to rent a * **** for Sunday,May 28 for the large furniture. Very disappointed to say the least. I wish I had ******* him before I hired him as it looks like this is t the first time he has done this. Any help would be much appreciated. Thank you.

  • Initial Complaint

    Date:13/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for moving services to reserve my spot. This moving company did not show up. I hired other people to assist with the move because they refused to show up, answer calls, messages, emails. They refused to return my deposit.

  • Initial Complaint

    Date:15/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 27, 2022, I had hired Stevens Moving to move our stuff to our new house. When they arrived, Steven backed his mover truck into the asphalt of my driveway, causing it to puncture the pavement and leave a large hole. Steven told me immediately that he would take care of that as soon as he could. After they moved all of our stuff, Steven asked for a etransfer for payment before he presented me with an invoice. He assured me that he would find someone to fix my driveway right away and that it shouldn’t take more than a weekend. I contacted Steven 3 times in 2 weeks and there has been no urgency to fix the damage he left at my house. I would like him to pay for the damages on my driveway and respect me as one of his clients.

Steven's Moving and Delivery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.