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Business Profile

Online Retailer

Hazel & Bo

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/08/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hazel and bo- I ordered a child's sweater for 44.95 a few months ago, never received, unable to contact seller

    Business Response

    Date: 01/09/2022

    Hi ******, I am sorry to hear you never received the order. I just checked on it and it was delivered on June 8, 2022. *** *** ***** ** **** ************************************************************************************

     

    However, looking at the address you entered, I noticed their are what appears to be two unit numbers. 

    ***** ******
    **** ****** ** ****
    ****
    ********* ** *****

    You should be able to see what you entered as the shipping address in your confirmation email. I am not sure which one is correct and if maybe it was delivered to the incorrect one? 

    Best regards,

    Cara 

    Customer Answer

    Date: 02/09/2022



    Complaint: ********



    I am rejecting this response because: The address and recipient ***** ****** ** ********** ** is correct.  The item was never received.



    Sincerely,



    ****** *******

    Business Response

    Date: 07/09/2022

    Hi ******, I'm sorry to hear that. Could you please send an email to our support team at **********************? We will be happy to help you there. 
    I see you have ordered from us before and received your orders without any issues. We'd be happy to help you out via our normal customer service.

    Best regards,

    Cara 

    Customer Answer

    Date: 07/09/2022



    Complaint: ********



    I am rejecting this response because: This package was not received.  The address listed is correct .  **** ****** **** * ****.  **** **** ** ** ** **** ****.  The mail goes to a central location for that park and my daughter distributes the mail to each unit.  This package should have been insured and should be replaced.  At this point, I dont even know what size the sweater was that I ordered.  I will also email at ************** regarding this.



    Sincerely,



    ****** *******

    Business Response

    Date: 14/09/2022

    Hi ******,

    Ok, I understand and I am sorry that the package did not arrive. I don't know what exactly happened to it as it says it was delivered, however your daughter did not receive it and I just assumed that maybe having multiple numbers that seems like unit numbers might have caused the issue, but maybe whatever happened is completely unrelated. 

    We have received your email at our support team and a replacement is being shipped out to your daughter. Hopefully this time all goes well and she will receive it without any problems. 

     

    My apologies again for the inconvenience caused. 

     

    Best regards, 

    Cara 

    Customer Answer

    Date: 15/09/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

Hazel & Bo is NOT a BBB Accredited Business.

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