Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint regarding one of the drivers who refused to provide his name. On the morning of Thursday, November 25th, 2022 at 4:45 am I moved my car into the visitor parking lot of building located on **** ******* **** as I was leaving for the airport and wanted to load up my car. I forgot to put on the parking pass as I was just going up to get my wife and our luggage and coming back down. By the time we got down which was maybe 5 mins, the driver had hooked up our car already. I explained to him our situation but he refused to listen and forced us to pay $160 to unhook our car. The driver could clearly see our car was wet while every other car in the garage was dry and our luggage. We even showed him our parking pass but he did not seem to care. I feel like they ***** the money from me as I believe the driver could have shown some discretion and human decency.

  Business Response

  Date: 29/11/2022

  Hello Aman,

  I understand how frustrating this experience could have been for you but unfortunately, we cannot do anything about it. The parking lot you went in and parked is a visitor parking and as you already know, you need to display a valid parking pass to park your vehicle over there even for 5 minutes. The patrolling are done randomly and the patrollers are not allowed to make any personal decisions. Unfortunately, your car was parked without a pass inside the parking lot while the patroller goes to that place. To avoid this happening again, please make sure you put a valid pass for the place you are parking if it is required.

  Due to the type of the business we have, drivers are not supposed share any personal information, though, our commercial trucks could be recognized by the truck number or license plates and totally trackable on our side. Please understand that the tow truck operators are just doing their job based on the instructions they already got from the head office and there is nothing personal.

  Regards

  Benjamin Towing Corp.

  Customer Answer

  Date: 01/12/2022

  This is the standard typical response I expected from the company as they do not want to lose the money that I feel was pretty much ****** from me. Perhaps if I failed to show my pass or didn't show up at all or without any luggage then maybe I can justify it. Bad customer service. 

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov. 3rd, 2022
  *Benjamin Towing load and drop off our car at a ********* *****.
  *Car L# ******
  *Amount paid for dropping car from their tow truck: $154.25.
  *We think it is too expensive for dropping a car from their truck.
  *We phone for certain refund reasonably and an open price list.
  Manager said the charge is based on the type of car, which is not make sense to me as their business liability insurance should cover all type of car, and there are almost no time span for our car at their property.
  * Also the "no parking" sign is not very clear either, *** *** ***** *** ****** ******* ***** ******* ********* *** *** ********** ** ******* ***** ** ****** *** ********* ** ****** ****. I hope you could help to top this.

  Business Response

  Date: 08/11/2022

  Good morning, 

  As the manager explained over the phone, your vehicle was ordered to be impounded and a tow truck had been dispatched for this parking violation. As your ***** ***** * was already loaded on the tow truck to be removed and dropped in the impound lot and as you showed up on the scene, you had the option to pay the drop-off fee to release your car on the spot or to go to the impound lot and claim your vehicle in another time. In this case you choose to pay the drop-off fee on the spot which was $154.25 and was cheaper rather claiming it from the impound lot.

  Prices could be different depending on the type of the vehicle mostly because of the type of the work and equipment that are needed for different type of vehicles. About your ***** ***** *, the tow operator needs to be trained for electric vehicles and also dollies need to be deployed for the tow.

  Regarding the signs we have to say that there are more than 2 dozen signs posted in that plaza. Some of the are big ones in the middle of the parking lot and some around and they are totally legible. For your reference, the attachment is one of the signs which is about 3'x4' posted in the middle of the parking lot, taken randomly. above of all, maintaining the signages are the private properties' responsibility, not the towing company. 

  We understand how this experience could be frustrating for you, but please understand that if you had followed the parking regulations this could never happen to you. We as the towing company just did our job based on the contract that we have with that place, just like other 600+ locations that we are contracted with. We are not taking advantage, we are just doing our job, although there are some people who are taking advantage of free parking in private properties. 

  Regards

  Benjamin Towing Corp.

  Customer Answer

  Date: 14/11/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***