Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2025, I brought my 2017 ******* Elantra (plate TE3 56C) to Charged Install Services for the installation of a Moovetrax GPS device. The invoice lists their address as ************************************, but the actual installation took place at ************************************************************************************I paid $294 CAD for the installation (invoice and payment proof attached). During the installation, the shop burned the Body Control Module (***), which is the main electronic system of the car. The owner admitted fault and ordered a replacement (~$1,000 CAD) at their expense, to be installed at the ******* ************* a result, my car has been inoperable since the incident. This has caused me:Loss of use of my vehicle Permanent diminished value (the *** replacement will appear on Carfax)Safety risk (I had to drive it home while hazard/warning lights were stuck on)Financial harm (I intended to rent this vehicle on Turo, now impossible until repaired)I have attached the invoice, payment confirmation, and photos. Additional video/audio evidence of the admission of fault is available upon request. Also, please see my PDF report for more details.

  Business Response

  Date: 28/08/2025

  Hello,

  This letter is in response to the complaint filed by ******* ******* regarding service provided by Charged Install Services Inc. We would like to provide an account of our interactions with the client and the efforts we have made to resolve the situation.
  
  Our company was contracted to install a Moove Trax GPS device in a 2017 ******* Elantra. During the installation, we encountered unforeseen technical complications.While attempting to enable remote door unlocking, we believe the vehicle's Body Control Module (BCM) was inadvertently damaged. We immediately acknowledged this issue and took full responsibility for the error. Client is refusing to give us anymore time with the vehicle to further troubleshoot the issue. I also need to add that when Mr. ********* wife dropped off the vehicle I noticed an issue with the push to start ignition switch. It needed to be pressed harder then normal to start the vehicle and sometimes required more then one press. "We know we need to change this." She replied acknowledging that the issue existed prior to our service.
  
  We proactively ordered and paid for a new BCM that is non-refundable. We also arranged for the replacement and necessary programming to be completed by a certified dealership in case that was the issue. Throughout our communication, we have consistently offered viable solutions and apologized for the inconvenience caused.
  
  It is important to note the nature of our interactions with Mr. ******** When he arrived, he was aggressive in his tone toward both our staff and his wife, which made us feel uncomfortable and threatened. He verbally abused his wife in the parking lot and forced her to drive home in the vehicle with the park lights flashing. The interactions with Mr. ******** wife earlier in the day were entirely different. She seemed understanding of the challenges we faced and, on more than one occasion, expressed her own frustrations with her husband, stating, "wait till you have to deal with my husband."
  
  While on site, we offered a courtesy vehicle to assist them during the repair period, but Mr. ******* refused this offer on at least two occasions. He was not interested in working with us toward a fair and reasonable solution, and insisted that the repair be done at a Certified ******* Service Center on his terms, which did not align with our operational availability.
  
  Due to Mr. ********* threatening and aggressive demeanor, we are no longer comfortable having him return to our shop for the repair. To resolve this matter and conclude our business with him, we have proposed a final offer:
  
  * We will provide a full refund for the installation service.
  * We will provide Mr. ******* with the new BCM we have already purchased.
  * He will be allowed to keep the Moove Trax GPS device that is currently unpowered in his vehicle.
  * A signed waiver releasing Charged Install Services Inc. from any further claims will be required to finalize the agreement.
  
  We believe this is a fair and final offer that provides a resolution for Mr. ******* while ensuring the safety and comfort of our staff.