Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blinds

Blinds by Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 15 2024, I paid a $4239.00 deposit to Blinds by Design to procure and install new blinds at my house. Earlier that day, he visited the house to measure the windows and show some samples. At the end he stated the price would be $4987.50 and would be ready within 4 weeks. We agreed to the price and delivery time. Then he asked for an 85% deposit by etransfer which I sent the same day. He said he would send us an invoice afterwards, but we never received any paperwork from him.It's been over 2 months now and he hasn't given us a delivery date or any proof that blinds have been ordered. After he received the deposit he has been very difficult to contact. Calls always go to voicemail and he hasn't replied to any voice messages. My wife has sent 17 texts and only received 3 short texts in reply since paying the deposit. The last reply we got from him was a month ago.**** ***** ** ** * **** ******** *** **** ** ********* ** ********** ****** ***** ******* *** ********

  • Initial Complaint

    Date:14/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired *** in September to install ***** blinds at my new construction house. He said the turnaround time would be 2 weeks.Once the order was placed he asked for 75 percent deposit up front. We paid him $2000 up front.After weeks and weeks of waiting finally 2 months later he came to install my blinds and they are completely different than the colour we ordered. The trim is a dirty yellow while the fabric is white. We asked him to come to the site and have a look and he would not. He denied the blinds were incorrect even though he made zero attempts to come on site and have a look.Then he informed me there is nothing he can do. This guy is a pure con artist who doesnt even answer his phone or come to the site once he has your money. Beware of using this guy ** **** *** * *** **** *** ***** ***** blinds.

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7, 2023, we paid a $5000 deposit to Dan C********* of Blinds by Design to supply and instal blinds for our new house. Installation date was arranged for August 25th. Partial instal took place the week of September 19th.; however, the majority of the blinds have yet to be installed. Since then we have had zero verbal contact with Dan C******** despite leaving numerous messages and texts. One text message on October 4th from Dan indicated 2 of the outstanding order would be here in 3 weeks but the remainder are still not not accounted for; which include 7 power blinds, with no indication of when they will be supplied and no response from Dan. The amount of money we have paid does not constitute value for the blinds we have received. We need to have Dan call us so we can discuss how to move forward.

    Business Response

    Date: 25/10/2023

    Hi

    Mr. ******* ordered a total of 26 roller shades.

    17 roller shades were installed 1 shade was not measured right and one was missing

    These 2 shades have been re ordered and will be installed as soon as they are made.

    Mr. ******* was advised that the remaining 8 could not be installed in the boxes on site

    because the shades were bigger than the small boxes made. I made him aware of this and told

    him that this was his problem . The $5000 deposit he gave us covers the 18 roller shades installed

    $4975.50 plus GST = $5224.28.  The remaining 8 can't be done by us and he was made aware of this

    The fabric he chose when all rolled up have a 6.5 inch diameter while valance boxes on site are 

    only 5.5 inches in diameter

    In conclusion the monies he gave covers the 18 blinds ( this incl one motorized with remote ) 

    that have been installed..Mr ******* also told the installer that he like both the quality and the

    installation of the blinds.

    Thanks

    Dan C*********

    BLINDS BY DESIGN

    Customer Answer

    Date: 26/10/2023



    Complaint: ********



    I am rejecting this response because:

    Firstly, how can any discussion take place when Mr. C********* does not reply to telephone or text messages.  In regards to the two blinds that are on reorder, I did leave a message on his phone to clarify what type of blind was coming and he’s never replied.  Secondly, with regard to the motorized blinds for the main floor that are still outstanding and are a part of Mr. C*********’s contract to supply and install; prior to quoting the price for the blinds, he came to the house several times to check measurements and knew the size of the opening and did not indicate any problems at that time. Mr. C********* advised that the manufacturer of the blinds with the fabric we chose would be 6 1/2 inches but he was going to look for an alternate fabric that would be thinner and he would get back to us. He has never contacted us despite numerous phone calls and texts.

    We advanced Mr. C********* $5,000 deposit on a $9,475 contract.  As far as the cost breakdown is concerned, the main floor motorized blinds, which have not been supplied and make up the largest square footage and value of the contract would be valued at more than the $4,475 remaining to be paid.  So we do not agree with his statement the 18 blinds that he’s installed are valued at $5,000.  As far as we are concerned it is Mr. C*********’s responsibility to submit samples of a thinner fabric for our review and colour approval to complete this contract.  He also needs to communicate with us to advise the status and when we can expect a solution and completion of the remaining work.




    Sincerely,



    ***** *******

Blinds by Design is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.