Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Industrial Manufacturers

Moduline Industries Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Manufacturers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (ATTACHED)`

  • Initial Complaint

    Date:30/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2024, we tried to contact Moduline regarding a leaking kitchen tap still within warranty. We left several phone messages without any response. When the leak got so severe that water ran under the sink cabinet, we bought a new tap and hired a plumber to fix the problem. After several ***** ****** finally returned our call and stated they would pay the cost of the repair and tap. We sent him the invoice, which was in April 2024 and we have had no repayment though we have called him and left messages many times and even dropped by at his office with no avail. We are very disappointed.

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a modular home from the retailer **** *** ***** Kelowna and have deficiencies that have never been repaired. They refused to do anything about the deficiencies. They sent us to *** ***** an insurance company. *** ***** took down all of our information and we conversed over 60 emails and many phone calls with them and still no repairs were done. We then went directly to the manufacturer Moduline Industries asking them to make the necessary repairs and they said they would, but only approximately 10% have been done. We have been waiting since 2021 for these repairs to be completed. How long does a home owner wait when the house has been paid for. **** *** ***** and Moduline Industries did not even build the home to pass the occupancy inspection. We had to hire other contractors and engineers to come in and fix their mistakes. We have done most of all the repairs ourselves at our expense, exhausted waiting for these professional companies to do their job. We still need the ceiling and a wall repaired. They are cracking and have been that way since the day we moved in. Pictures attached.

    Business Response

    Date: 09/01/2024

    Hello *****************************

    I believe Garet (our Moduline Warranty/Service Manager) has now contacted you and will be helping you out. I will be in close contact with Garet regarding your home. Thank you, ******************* 

     

    Sincerely 

    Walter F**************

    General Manager, Moduline Penticton. 

    Customer Answer

    Date: 17/01/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:14/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After delivery of the Modular, there were some imperfections or issues with the interior and exterior that we needed Moduline to fix under warranty. One of the issues we noted is that the master bathtub was cracked near the water spout. Moduline eventually sent a repair team to fix some issues but did not fix the tub. They insisted that ***, the shower manufacturer, would need to replace it. *** sent 2 inspectors, who said the damage was done during installation. Then Moduline wanted to send another inspector to look at the tub as they were still not satisfied it was installation damage on their part. The inspector also finished work that was still left to do, but he did not fix the tub and stated it was installation damage. We have asked Moduline to just give us a shower instead ( which is cheaper) instead of replacing the whole tub install. But, we have never heard anything back since the last repair work, and the inspector was here in August. We have called and sent numerous e-mails, but they have ghosted us and are not responding at all. We still have a damaged tub that needs to be resolved.

    Business Response

    Date: 29/11/2023

    Hello *****

    This is Walter ******** GM from Moduline in Penticton. I personally spoke with the **** Representative about your tub. ****'s Warranty Department is in review of your tub issue. They said that I or Garet (my Service Manager) will be hearing in a short while on how **** will proceed on your tub issue. Thank you for your patience. 

    Customer Answer

    Date: 04/12/2023



    Complaint: ********



    I am rejecting this response because: We have already been told this on multiple occasions only to have a *** representative sent out twice and a Moduline Repair service technician sent out to inspect as well. All 3 have stated clearly that the tub is broken due to installation error, but no-one will take responsibility and just solve the issue for us. We need a resolution in the form of a decision and communication to us immediately of the timeline and how they will be resolving the issue. As we have been ignored via e-mail and phone repeatedly, we cannot trust yet another delay and 'someone is working on it' as this has been all we have heard with no resolution for over 6 months. We would ask that Moduline decide how they are going to solve the issue, let us know ( communicate with us) and then give us a timeline that they intend to honour with either a replacement tub unit or as we suggested, a shower only install unit instead delivered to us and we will remove and install on our own or they can install for us - their choice. We only want the matter resolved and with a timeline that is in writing.





    Sincerely,



    ***** ****

    Business Response

    Date: 08/12/2023

    Good Morning

    My Warranty/Service Manager Garet has spoken to the owners of the home and has committed to replacing the tub/shower with a new one this spring. Thank you. 

Moduline Industries Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.