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Business Profile

Bar

The Edgewater Bar and Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:15/05/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June ******* I entered the Edgewater Pub for a business meeting. I have been going to the Edgewater Pub for 5yrs without incident.I met with my contact and had ordered a burger to go. The service was horrible our drinks took ********** was about 30 min. into the meeting service was almost non- existent. My meeting ended an they left I moved to the bar to have a conversation with the bartender **** and she said that ***** the owner has refused to provide service, and I asked why?She stated because my now ex-boyfriend who I never even saw was in the bar. ***** felt that even though I was there first he wanted me to leave. I asked **** to go get *****. I work for the school district and my personal life should not be spread around the bar its slander.***** (the owner) approached me at the bar where I was still waiting for my burger to go. **** served me a drink and I tried to have a conversation with ***** but he refused to hear me. I stated this is slander and your liable.***** approached me and said I had to leave and I asked why he stated "because your making the BOYS feel uncomfortable" I was in shock because when I looked over my ex boyfriend and his friends were laughing. This was upsetting.I'm a 54 yr old women who doesn't need her private affairs spread all over town especially in the only local pub in town where all our friends hangout. I was not there to start trouble I was leaving and I conveyed that message to *****. ***** threated to have me physically removed. I called the **** because I felt this was a threat to my life. He made several other disgusting comments. Stating I was a ****, *****, and attacked my character in front of a restaurant full of patrons.Then went on to state I was banned forever from the restaurant. I felt my life was in danger an called the **** there is a report.This is unacceptable for a business owner to conduct himself in this manner.

The Edgewater Bar and Grill is NOT a BBB Accredited Business.

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