Business ProfileforLions Gate Moving

I ordered moving services from Lions Gate Movers for September 15 at 9 am. Moving 1 bedroom apartment from ********* to ***************. The initial estimate was $133,5/hr, plus 30 min travel time. ***** the owner has confirmed that time starts from the moment they started the move. At ********* location there is a loading zone that has access from different street that address, so I sent a text message night prior the move with drop in location pin. ***** has responded, and it seems he acknowledged the message. On the day of the move, movers called me and started asking about the location for loading zone, they had not received my instructions from *****. And it took them 30 min to find a loading zone. When we asked what time start the click, they said that we still have to pay for the 30 min that they spent to find a loading zone, as they were already in the area and charged us for this time. The location drop in was sent the night prior to them, this was their mistake, I believe they came unprepared. I want to ask BBB to help me ** **** ** adjustment of the bill. At the day of the move I have tried to confront them, as they also were slow, *****- lead mover said that I need to pay right now, and they will keep the rest of the boxes ******** ** * ***** **** * ****** ** ******** ***** *** ***** ***** ***** ** **** **** ** * ** *** ** ****** ** **** *** ** ********** ** *** ** *** ***** The total work time with driving was 3 hours + 30 min travel charge, they charged us for 4 hr and 15 min. Total cost $570, I am looking for the compensation of the 30 min that they were not working, and were driving to find the loading zone.