Business ProfileforCana Kit Corporation

November 15, 2023: I bought a ******** ** and accessories (Order Number: *************)November 20, 2023: I received the product **** tracking number: ******************).November 28, 2023: The camera and/or the ******** ** did not work. So, I requested the reimbursement of the entire order.November 29, 2023: Cana Kit sent me an email saying they could replace the camera.November 29, 2023: I responded the email saying I wanted the refund because I was not sure what the problem was.November 30, 2023: Cana Kit sent me an email saying they can send me spare parts.November 30, 2023: I asked them if I could return the whole product if it did not work.December 01, 2023: Cana Kit say YES.December 05, 2023: I sent an email saying that I did not received anything. I wanted the refund for the complete order.December 06, 2023: I received an *** return label for a refund from Cana Kit (tracking number: ******************). December 08, 2023: I returned the whole product to Cana Kit.December 10, 2023: I send an email to Cana Kit (******) to confirm the return was sent.December 14, 2023: Cana Kit received the returned product (confirmed by ***).January 9, ****: I sent an email to Cana Kit asking for status of the refund.January 16, ****: I made a call to ************** and ************** taken from the web page: *******************************. No one answered.January 16, ****: I sent an email again to Cana Kit asking for status of the refund. I told then if I did not receive an answer I will file complain.