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          Find a Location

          ICBC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ICBC

              118 151 W Esplanade North Vancouver, BC V7M 3H9

            • ICBC

              1720 Springfield Rd Kelowna, BC V1Y 7W2

            Business ProfileICBC

            Auto Insurance
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            118 151 W Esplanade

            North Vancouver, BC V7M 3H9

            Visit Website
            (604) 982-6210

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Customer relations and review services is responsible for coordinating the resolution of complaints and inquiries from customers directly and through intermediaries such as:

            a) B.C.'s Office of the Ombudsperson,
            b) MLA constituency offices and
            c) Stakeholder and consumer advocacy.

            Customer Relations Advisors can:
            1) Explain our products and services
            2) Help you understand reasons for specific decisions and actions
            3) Refer you to available remedies you may not know about or have not tried
            4)Investigate concerns that a decision or procedure was unfair and, if warranted, help resolve them

            Business Details

            This is a multi-location business.

            Find a Location

            ICBC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ICBC

                118 151 W Esplanade North Vancouver, BC V7M 3H9

              • ICBC

                1720 Springfield Rd Kelowna, BC V1Y 7W2

              Headquarters
              118 151 W Esplanade, North Vancouver, BC V7M 3H9
              BBB File Opened:
              30/7/1973
              Years in Business:
              51
              Business Started:
              1/1/1973
              Business Started Locally:
              1/1/1973
              Type of Entity:
              Corporation
              Alternate Business Name
              • Insurance Corporation of British Columbia
              Business Management
              • Casey Riddle, Manager of Customer Relations
              Contact Information

              Principal

              • Casey Riddle, Manager of Customer Relations
              Additional Contact Information

              Fax Numbers

              • (604) 661-2896
                Primary Fax
              • (604) 443-7307
                Other Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Auto insurance

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              16/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I was trevelling from work to home on highway 91 towards south.At the merge of night street a car merge in front of my car from double solid line and almost stoped. I have video tap of whole incident. It is more than 3 months ICBC did not make any decision.when I called them they keep saying we are still reviewing.Please sort my matter and solve this issue as quickly. Thank You
              Read 16 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kris K

              10/11/2023

              Cannot provide the most basic information on how they calculate premiums, how interest is calculated, how additional drivers affect the cost of the premium. Kept referring me to the Autobroker. When they did answer, it was conflicting. Finally I was told by two of the agents to find another Autobroker. Reported this to my broker. If you're going to raise ones insurance premium 33% in one year, you should be able to answer some simple questions.
              Read 1 More Customer Review

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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