257 Customer Reviews
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Review from Mike H
5 stars25/04/2024
We are enjoying our new heat pump installed by Coastal Energy. We previously had a gas furnace and considered adding an air conditioning unit to it. However, the furnace was 24 years old and would probably need replacing so we decided to look into having a heat pump instead. Angelo, from Coastal Energy, did a great job of explaining our options and helping us through the rebate process. Everything was explained fully and Angelo was always available to answer any questions - even calling us from holiday in Mexico! The installation was seamless. The members of the team were very personable and professional. We have no hesitancy in recommending Coastal Energy.Review from Kristi B
5 stars24/04/2024
Coastal Energy was amazing to deal with. They provided detailed estimates, answered all of my questions quickly, and were incredibly professional, friendly, knowledgeable, and helpful. Angelo, Chris and Santiago represented the company so well. In this day and age where customer service isn’t always the best - a company like this stands out as way above the pack. I would recommend Coastal Energy to all of my friends and family! I should also mention how much we love our new heat pump!!
Coastal Energy Ltd. Response
25/04/2024
Thank you for the glowing review Kristi! Our team works hard to deliver detailed estimates and prompt responses, and it's great to know we met your expectations. Angelo, Chris, and Santiago will be thrilled to hear your kind words. We truly value your recommendation and are thrilled that you're enjoying the benefits of your new heat pump!Review from Keith B
5 stars23/04/2024
I am a returning customer, and again blown away with their expertise, and professionalism. They give you all the options available, and thorough explanations on the best solution for your needs. Their team is by far exceptional and would not hesitate to use them again. We had them do a complete ducted install of their Cadillac Gas Forced Air Furnace with On-Demand Hot water into an existing finished home. They were prompt, courteous, clean, and had the job done in no time. Thanks Coastal Energy for another amazing experience.Coastal Energy Ltd. Response
24/04/2024
Your continued trust as a returning customer means a lot to us! We're thrilled to hear that you were once again impressed by our expertise and professionalism. Providing thorough explanations and presenting all available options is a cornerstone of our service. We're delighted to have delivered prompt, courteous, and clean service during your new gas furnace, A/C & tankless water heater installation. Thank you again for another opportunity to earn your support. Cheers.Review from Doug H
5 stars22/04/2024
Coastal Energy did a great job installing our heat pump in Oct 2023 and we left the country for five months two weeks after the install. When we got home we needed a refresher on the operation of the unit and Coastal was quick to send someone to our home to go over the proper operation of the system and check that it was operating properly. Great service and communication from them.Coastal Energy Ltd. Response
23/04/2024
Thank you Doug for the positive feedback! We're glad to hear you had a great experience with Coastal Energy. Providing excellent service and communication is our priority. Don't hesitate to reach out if you need anything else!Review from Chantal S
5 stars20/04/2024
This company has never let us down, always on time and efficient and reliable service. They are always available to answer questions about our furnace and AC. Highly recommend them.Coastal Energy Ltd. Response
22/04/2024
Thank you Chantal for your continued trust in us! We're thrilled to hear about your positive experiences with our services. Being reliable and responsive to your needs is our priority. We appreciate your recommendation and look forward to serving you in the future!Review from Robert S
5 stars16/04/2024
I highly recommend Coastal Energy for great service, and sales/installation. They stepped up for us when a previous large company failed us miserably.Coastal Energy Ltd. Response
17/04/2024
Thank you Robert for choosing Coastal Energy! We're pleased to have resolved your previous issues promptly and efficiently. Your satisfaction with our service and maintenance means the world to us. We appreciate your recommendation!Review from Diana L
5 stars11/04/2024
Very professional, arrived on time, respectful. 5 out of 5 stars.Coastal Energy Ltd. Response
12/04/2024
Thank you Diane for taking the time to leave us a review. We truly appreciate it. Cheers.Review from Roy S
5 stars10/04/2024
I have been impressed with Coastal Energy and their people since I first looked into heat pumps. Coastal spent a few hours looking at my home, explaining the possible alternatives, helping us select the right option, expediting the installation and rebate process, and now completing yearly service inspections to ensure proper performance of the unit. Coastal continues to provide great staff to look after us.Coastal Energy Ltd. Response
11/04/2024
Thank you Roy for your ongoing trust in Coastal Energy! From the initial inquiry to yearly service inspections, we're glad to have provided consistent, excellent service. Your satisfaction is our priority, and we're always here to assist you. All the best.Review from Linda M
5 stars08/04/2024
Jay was great, remembered being here and fixing the air conditioner. He was very thorough and such a nice young gentleman. I would recommend him any time. Great job Jay. Thank you.Coastal Energy Ltd. Response
09/04/2024
Thank you for sharing your experience! We're delighted to hear that he provided thorough and courteous service. Your recommendation means a lot to us. We'll be sure to pass along your kind words to Jay. If you ever need assistance in the future, don't hesitate to reach out.Review from Deb M
5 stars29/03/2024
Amazing customer service with exceptional care and attention. I highly recommend this company.Coastal Energy Ltd. Response
02/04/2024
Thank you Deb for your kind words! We're delighted to hear that you love our service! We strive to deliver reliable service and excellent customer care. Your recommendation means a lot to us! We're here for all your heat pump needs.
Customer Review Rating
4.99/5stars
Average of 257 Customer Reviews
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