Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Charter Boats

Nanaimo Yacht Charters & Sailing School Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Boats.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Karyn B

    Date: 22/11/2024

    Stressful & unsafe two weeks. Minimal and unhelpful response from Nanaimo Yacht Charters (NYC). This was our 2nd time chartering from NYC and decided to charter the same boat [(52-foot power boat - Rock n Rye)]. Previous year had small issues on the boat but overall positive experience. This year was drastically different. Boat had not been maintained, and we were sent out on a very unsafe boat. Night 1: Windlass stopped operating and lost generator power. This began two weeks of major power issues, the inability to anchor due to slow response and service and incurring unexpected costs. We were forced to stay at marina’s the entire time. At one point, the anchor came dislodged in the middle of Johnston strait banging against the boat. We were stressed and exhausted after week 1. We spent two days in Port McNeill waiting for the windless to be fixed. Going into week 2, the windshield exploded above the galley - yes- while sitting at the marina on a calm evening. We then had a broken windshield, continued power issues (not enough power to operate much of anything while not on shore power). The first night we attempted to anchor after the windlass was supposedly fixed, there was not enough power to drop or pull up anchor without re-setting the fuse every 10 seconds. After two very expensive and stressful weeks we met with Andrew, the owner, who assured us he would ‘make it right’ and ‘cover our costs’. It’s been nearly two months, and we have been trying to reach him and he has not responded. We hope you don’t make the same choice we did. Go with a different, reliable, safe and responsive charter company.

Nanaimo Yacht Charters & Sailing School Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.