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Business Profile

Transmission

Benz Automatic Transmission Ltd
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.5

Average of 2 Customer Reviews

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Review Details

  • Shelby C

    Date: 02/05/2025

    Im reaching out to bring a formal complaint to your attention regarding the service Ive received from Benz Transmission Shop.Back in August 2024, I brought my vehicle in for a new transmission. Shortly after the repair, I returned the vehicle to them, as instructed, about a week later for a leak check. At that time, I informed them that I was already experiencing issuesclunking noises and the car not functioning properly. I was told to keep driving it and that the issues would likely resolve.However, by October 2024, the problems had gotten worse. I brought the car back in, explained the continued issues, and a shop employee took it for a short drive. He returned and insisted everything was fine and dismissed my concerns without taking any further *********** forward to now: I dropped my car off again on April 18, 2025, due to the same ongoing problems. This time I brought my boyfriend with me for support. The shop held my car until April 30, 2025. When I picked it up, the car seemed to be working better, although the fan now wont shut off. When we asked for documentation regarding the repairwhat was done, what parts may have been replaced, etc.we were told they dont provide paperwork for this type of repair. I now have no written record of what was done, no clarification on how the issue was resolved (or if it truly was), and no paper trail in case further issues arise. On top of that, my warranty is still only valid until August 2025, leaving me concerned about what will happen if this unresolved issue ************* really appreciate your help in addressing this situation and ensuring proper documentation is provided for any future issues that might fall under warranty.

  • ken D

    Date: 22/12/2023

    my truck was sent out and a couple days later the ****** let go.in ********* they made a wrong right tow right away and was fixed in no time,i was going to post this many years ago. but getting to it know because they over the phone gave advise that solved my wifes jeep issue that was my problem for over a year and i couldn't bring it in to spend $$$$ to get the solve done.thanks so much! just in time for this winter the auto start can work again KD

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