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Business Profile

House Cleaning

Maid in the Shade Cleaning Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about "maid in the shade" house cleaning services. They were rude, and did not do the work they were contracted to do.
    Two of them were supposed to come for 2 hours, to do 2 small bathrooms and 1 kitchen.
    Each one spent two hours in a bathroom, and did an extremely poor job in each.
    And they never cleaned the kitchen at all.
    And they charged high rates for very poor service.

    Customer Answer

    Date: 17/10/2022

    This happened a few weeks ago.  I waited for awhile to complain, because when the **** ******** woman was doing one of my bathrooms parts of my electric

    toothbrush and electric beard trimmer went missing.  I kept hoping they would show up, but they never did.  (I can give you an exact date if you like but they already 

    know since we organized the appt via their email.

    Business Response

    Date: 19/10/2022

    Hi...I did respond to your email and sent you the link stating that in your own words, you would only like to hire us for 1 hour.  I have not heard back from you yet.  I am sincerely sorry for any miscommunication and for not being able to get into the kitchen.  They did the best they could in the 1 hour.  Our email correspondence says...that we would clean whatever could be done in the 1 hour. However we will be happy to refund your money to you. I hope you found your beard trimmer I would think they just tucked it away in a drawer?  I feel sad that you would not have called us with your concerns or at least addressed our email to you before filing a complaint with the BBB.

      Please let me know if you require a copy of our email correspondence. 

    ***** ********

    OwnerTell us why here...

Maid in the Shade Cleaning Services is BBB Accredited.

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