Complaints

This profile includes complaints for Greater Vancouver Powersports Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greater Vancouver Powersports Inc.

  9517 200 St Langley, BC V1M 3A7

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  Greater Vancouver Powersports Inc.

  45150 Luckakuck Way Chilliwack, BC V2R 3C7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year my can-am spider battery needed to be replaced. I purchased a battery and installed it. The bike started having issues. I took it in and the battery was tested. They said it was fine, but the bike still was having issues and returning to limp home mode. I was working extremely long hours and the bike wasnt going to be insured so i left it to the spring when the bike needed to go in for oil change. Last week it went in for a second recall and to chance the battery issue. May 7 the mechanic called me in the morning arguing that the battery had a hole in it and it was not seen the time they checked it in august. I had to buy another battery. And install it. 500+ dollars later, i returned to speak to the service person who advised the mechanic was known as ** grumpy. But they were convinced the fuse relay and battery were working fine. They tried to blame the tow truck driver for the damage to the battery but the tow truck driver did not touch it when it was towed. Tow truck driver removed the fuse box and plugged it back in, the bike had power to be turned on. 45 minutes after getting the bike back from the shop. The bike had the same issues. The bike went dead, I had to pull the fuse box out and put it back in. I drove it home. I texted the business who said they stand by the battery but the bike is not working. They claimed the tested the fuse box relay and it was working. I am left wondering if they did the recall work, and concerned for my safety and safety of others if the bike is driven. The bike isnt working and their excuse is my expectations are too high and to find another shop. They offered a refund and a call from the owner but that has not happened. I informed them of this complaint and they offered me to attend and get the refund on my ***** I would like an official assurance that the recall was done and a full refund for the work they claim was done this time. They are also the only Can-am dealer in the ***.

  Business Response

  Date: 13/05/2025

  I have included the Repair order to show that we performed the warranty update and oil change, unfortunately the battery situation is an intermittent problem and when we had it here at the store we could not replicate the problem after restarting it multiple times. It was running when it was picked up and failed shortly after. I understand that ***** was upset and I understand why she would be. My service department gets a pile of 5 star ****** reviews and they can usually make our service customers happy but the response of taking advantage of women and that my mechanic should be fired was a bit over the top. I decided the best thing moving forward as this problem with her bike may take some time and money to fix properly and if she thinks we are just taking advantage of her this will never have a good outcome. I am happy to credit her the money for the battery then she will be able contact other Dealers in the province that will be able to help her with her electrical problem.

   

  Customer Answer

  Date: 14/05/2025

   
  Complaint: 23306459
  
  I am rejecting this response because:

  there are no dealerships in my area that are not connected to this group. I would have to take my bike to the middle of the province or ******* to have it serviced if theres a recall.  Theres already been two recalls.  For the shop to say we understand why she would be angry, but we reject that she feels taken advantage of is not a good enough excuse or justification for failing to do the work.  They were told about the issue. They said they tested things. They clearly did not address the issue because it happened 45 minutes later.  Failing to take responsibility for not being able to service a vehicle that they sell. They sold it to me with 0 km a brand new vehicle. It only has ****** km on it and their answer is we dont feel like taking responsibility so shell have to go somewhere else And somewhere else means half a province away that is unacceptable.  It isnt just about the refund. The refund is appreciated since I do have to spend money to get the bike properly fixed somewhere else and that refund should have been made immediately because they chose to rely on the fact that they have a couple of five star ratings, but they did not handle this situation properly and they should be held accountable for that. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 28/05/2025

  There are Dealers that would be happy to help you in *******, ********, Ladysmith and *********. Just call ***** or Declan in the service department and they will credit your credit card the $500 plus for the battery, Now you have a free battery on GVP and hope that helps with the idea that we were taking advantage of you because that was not our intent,

  Customer Answer

  Date: 30/05/2025

   
  Complaint: 23306459
  
  I am rejecting this response because: if you look at the mirror tone of this persons answer, its clear as to what I have been dealing with. The fact that they think its acceptable to drive across the province because they simply dont feel like addressing the issue. A refund is great, but it does not address the issue.  I reject this answer. I reject the antagonistic disrespectful, complete degrading response and I am very close to taking these responses to the news.
  
  Sincerely,
  
  ***** *****