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          Murrayville Plumbing & Heating Ltd. has 1 locations, listed below.

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            Business ProfileforMurrayville Plumbing & Heating Ltd.

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/10/2016

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Murrayville Plumbing & Heating Ltd provides plumbing, heating, drainage and gas services for both Residential and Commercial services. 

            Business Details

            BBB File Opened:
            12/9/2016
            Years in Business:
            9
            Business Started:
            16/7/2014
            Business Incorporated:
            16/7/2014
            Accredited Since:
            7/10/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Spencer Turley, President/Director
            Contact Information

            Principal

            • Spencer Turley, President/Director

            Customer Contact

            • Spencer Turley, President/Director
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            23/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            This team came to the condo I was selling on Sept 25 to fix a toilet loose on the flange. The person booking the appt, & the tech (& his protégé), were very polite/personable. I appreciated their description of the issue they fixed. No issues with service, I found them very lovely/friendly /reasonable. 5 days later, though the condo only occupied 2 of those 5 days, the toilet had come loose again. I was out of town, and my brother using the condo reported the issue. I rebooked a tech to come and asked about warranty, and was told "we will see what we can do". I was charged full price. The next tech that came was again personable. however full price was charged. I asked how I knew the fix was proper this time and he said "don't worry, I made it so it wont come loose again". I called the business and they said they talked to both techs, and told me the issue was that we either I used the toilet too soon after the first tech, or I abused it. 1. Used the toilet too soon- there was no instructions not to use it the first time-in fact, the protégé used it right after repair, not me. I had a ******** ******* appointment then a ferry to catch right after, so I went to the ***, used their facilities there and ran for a ferry. The condo was vacant and unused for 4 days after I left. The toilet was only used by their staff after the fix. 2. The second team member told me the toilet was used too soon (see #1) or abused due to users having weak leg/quad/knee strength. The only person who used the toilet after the fix was my ******** who is extremely fit, and just competed and placed in athletic competitions , and has 3x weekly personal training sessions where he he lifts, as well as running and biking each week. He is more fit that the average user, and has zero injuries. I never used the toilet. I feel some of this should have been warrantied. 675.15 for a flange repair is a lot.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Paul M

            15/01/2024

            Murrayville Plumbing has poor customer service. They did not call back after three attempts to arrange an estimate to remove Poly B. Got the runaround and ignored.

            Local BBB

            BBB serving Mainland British Columbia

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