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Find a Location

Barnes Harley-Davidson has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Barnes Harley-Davidson

      8859 201 St Langley, BC V2Y 0C8

    • Barnes Harley-Davidson

      1465 Iron Mask Rd Kamloops, BC V1S 1C8

    Business ProfileforBarnes Harley-Davidson

    Motorcycle Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Barnes Harley-Davidson has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Barnes Harley-Davidson

        8859 201 St Langley, BC V2Y 0C8

      • Barnes Harley-Davidson

        1465 Iron Mask Rd Kamloops, BC V1S 1C8

      Location of This Business
      8859 201 St, Langley, BC V2Y 0C8
      BBB File Opened:
      7/2/2002
      Years in Business:
      23
      Business Started:
      26/1/2001
      Business Started Locally:
      1/5/2003
      Alternate Business Name
      • Barnes Harley-Davidson Buell
      • Barnes Harley-Davidson Kamloops
      • Barnes Harley-Davidson Langley
      Business Management
      • Greg Barnes, President
      • Brian Barnes, General Manager
      Contact Information

      Principal

      • Brian Barnes, General Manager

      Customer Contact

      • Brian Barnes, General Manager
      Additional Contact Information

      Fax Numbers

      • (604) 534-6077
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      24/11/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      April of 2022 my motorcycle went in due to a no run issue, they diagnosed and said motor was bad. Rebuilt the motor, gave motorcycle back to me damaged and i reported that right away as well as that it didnt seem to be running right still. The service lady said they would not be able to get it in for a while. I picked the bike up beginning of july from the repair. End of july finally able to line up bringing it back. Diagnosis motor blown again. Was told id be getting a brand new "crate" engine not one assembled by them. Fast forward to now and i was made a bunch of promises and recieved nothing other than excuses. Their poor workmanship has cost me thousands now and i still have no bike. I dont trust them to fix it properly and want it transferred to a different dealership to be fixed properly. I am at a loss, i am very upset and have lost my temper several times now trying to deal with this.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Don H

      1 star

      10/07/2023

      Boycott Barnes Harley Davidson. They have the most dealships in ******. They have only been in the ****** ******** business since ****. Their main business is car dealerships. They don't care about customers. A few times I have tried to get parts from Barnes and was told the part was not available and it would be a minimum of 7 days from Milwaukee*. Called ******** ****** and the part was on the shelf. Barnes checks their stock and their other 3 shops and if they don't have it, it is unavailable. ******** ****** and other ****** dealerships check every dealer in Canada, including Barnes. Barnes will not check other dealerships but their own. They do not care about helping customers. They want the sale and customers will have to wait.

      Barnes Harley-Davidson Response

      12/07/2023

      We are not able to carry all parts our customers are looking for. As much as we wish we could, its simply not possible, though we do our best to pressure *************** to send the parts we are missing as soon as possible. Ultimately, its out of our control. If a part is missing from one of our locations, we check our other locations immediately to see if we have it elsewhere. If we dont have the part at any of our locations, we can try to look at other dealerships but there is a variety of reasons why we may not be able to view their inventory. Its not that we refuse to check other dealers, its that we often and usually cannot see what they have in stock. In this case, our only option is to order the part and await its arrival. We truly wish we could do more but in this case we exhausted all our options.

      Local BBB

      BBB serving Mainland British Columbia

      BBB Reports On

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