Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mr Lube has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mr Lube

      20112 Fraser Hwy Langley, BC V3A 4E5

    Business ProfileforMr Lube

    Lube Service

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    20112 Fraser Hwy, Langley, BC V3A 4E5
    BBB File Opened:
    15/9/1997
    Years in Business:
    48
    Business Started:
    1/1/1976
    Business Started Locally:
    1/1/1976
    Alternate Business Name
    • Frasam Investments Ltd
    • Mr Wash
    • Frasam Investments
    • Kendall Lube Land Ltd
    Business Management
    • Ted Ticknor, President
    • Cory Tesia, District Manager
    Contact Information

    Principal

    • Cory Tesia, District Manager
    Additional Contact Information

    Fax Numbers

    • (604) 532-5978
      Primary Fax

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    19/01/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Went January 15th for oil change. Had oil change and a filter changed told I needed an oil pan that they could do it Monday 16th it will take 1-2hrs and I could drop it off. Monday I brought my vehicle in at 11am asked if they could not move my seat, If not I would stay. I was told it was not a problem. At 2:30 I came to get my vehicle and was told it wasn't ready it would be 1-2 more hours and they would call when it was done. At 5:30 I came back as I had not heard form them got in my vehicle and the seat was all the way back tried to move it and it would not move. I asked why they moved my seat and they said I drove it in like that I asked how I can not even touch the pedals then was asked if I was sure. Then 4 of them came out and said ya your right tried moving the seat forward and got a tool kit and started taking things apart they all went back in and said the manager will figure out a solution. Another one came out and hotwired my seat and another then came back out to screw the seat back in. The original guy I talked to in the morning came out and said sorry that there are 16 employees and ya and he put a note on my file for 25% next visit. It was now 7pm and dark. The next morning when I could see this is what the side of my seat looks like. ******* ******** I sent $549.89
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brett H

    1 star

    25/07/2023

    Below is a report of the really bad work done by unqualified staff at Mr Lube *******. The franchise owner purchased the wrong parts and oversaw the negligence. Notes: Steering wheel off center, found incorrect outer tie rod end installed on right hand side. The outer tie rod ends are different side to side and the right hand side is not correct. Found worm gear clamp holding steering rack boot in place but inner clamps missing. Steering rack boots have been damaged and should be replaced. Found both inner tie rod ends loose, see video. Both front tires have started to scallop due to how off the alignment is. Recommend replace both front inner and out tie rod ends, steering rack boots and both front ********** lug nut on right front wheel has been replaced with an incorrect one, recommend replace with factory lug nut.

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.