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Business Profile

Home Builders

Vesta Properties Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked the ******* Rooftop venue for my daughters birthday on June 7th 2024. I was promised that I will be able to have the venue setup to my discretion, allowed to have the venue until 2am, and no issues for noise. However, on the day of the event the host threatened multiple times to cancel my event if I did not comply with their new rules that were never provided to me or listed in our contract. The host abruptly shut my event down for having live band performing even though I told them this would be happening on the day of my booking and they didn't seem to have a problem about it then. The venue had many broken concrete tiles which resulted in an injury to one of my guests. The lack of customer service from this management team was horrible. I was willing to compromise w the vendor but they were continuing to make it very difficult to deal with them.

  • Initial Complaint

    Date:28/02/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family purchased townhomes(***********) on April 8th, 2021 from Vesta Properties. We paid around $950,000 CAD for 3 bedrooms with a rooftop townhome. Not only the completion date was delayed by 8 months from the date they promised the actual home is not matched to the floorplan.

    There is the pillar that doesn't exist on the architectural drawing, lowered ceiling that doesn't exist on the mechanical drawing they submitted to the city hall. The location of the kitchen Island is misplaced according to the architectural drawing. Missing heater vent outlets. There are a bunch of differences.

    House is still under a warranty, but they are refusing to fix these problems.

    Business Response

    Date: 22/03/2023

    Has the purchaser given written permission for all parties to discuss their private realestate transaction with the BBB?

    Customer Answer

    Date: 23/03/2023



    Complaint: ********



    I am rejecting this response because:Even though Vesta properties Ltd. received an email from ****** **** confirming that I(**** *** ****), is representing the purchasers, ****** **** and ******** ****, in resolving warranty and repair-related issues, you are still engaging in deceptive practices by refusing to provide ongoing repairs under warranty and utilizing unfair trade terms and irrelevant conditions to manipulate them.

    The drawing need to be matched with the actual property for the locations and the numbers of heat registers, location of the kitchen island and the location of the lowered ceiling not to disturb the usage of the property and to protect the personal assets in a way not making the purchaser to paying extra money for surveying when the property is sold to the 3rd party in the future.

    We are making a simple request, we hope this doesn’t get any complicated



    Sincerely,



    **** *** ****

    Customer Answer

    Date: 13/04/2023



    Complaint: ********



    I am rejecting this response because:
    i attached authorization form

    Sincerely,



    **** *** ****

Vesta Properties Ltd. is NOT a BBB Accredited Business.

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