22 Customer Reviews
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Review from Donna T
5 stars06/11/2023
After arriving in Vancouver in late August 2023 our excursion on the Rocky Mountaineer to Banff was one that was impacted due to the wild fires. Our Rocky Mountain Holidays representative, *** ********, contacted us immediately despite the late hour and his own community being impacted by the fires. *** generously spent his time problem solving with us and ultimately provided everything we needed to be reimbursed for our loss. The customer focus was unparalleled! Definitely consider Rocky Mountain Holidays when booking your Rocky Mountaineer excursion!
Rocky Mountain Holidays Ltd. Response
09/11/2023
Thank you so much for taking the time to review your experience with our company. We are so very sorry your trip was impacted by the wild fires and so glad our focus on customer service set us apart and ensured you were reimbursed. Please keep in touch and we look forward to hearing from you again!Review from David G
5 stars20/07/2023
/*************** really knows what he's doing. He planned an eight day vacation for us that included the Rocky Mountaineer and day tours in ******, ********************* and *****, ending up in *******. I called him based on a referral from a friend in Great Britain, and he took care of every detail, promptly answered every question and the easy to follow itinerary he provided left us with nothing to do but enjoy a well-planned trip.Rocky Mountain Holidays Ltd. Response
24/07/2023
Thank you so much for taking the time to review ** - you are too kind. I enjoyed helping you and your friends with this comprehensive trip through the ******** Rockies.Review from David B
5 stars04/07/2023
We had the great pleasure of working with *** and having his help with booking and fine tuning our holiday. His guidance, assistance, and fine work in compiling and organizing our Rocky Mountaineer trip was invaluable. Perhaps most valuable was his ability to adjust accommodations to help us stay within budget. For example, our preference was for ************ aboard the train but some savings on lodging, which he was able to arrange without any sense of compromise. (We still were at **************************************** but didn't need lake view rooms; he chose a downtown ***** hotel--instead of the Fairmont--in a perfectly wonderful location closer to shops, restaurants, etc.) All in all, thanks to ***, we had a fantastic experience!Rocky Mountain Holidays Ltd. Response
05/07/2023
Thank you so much for taking the time to review your experience with us. It was a genuine pleasure helping you and your friends with this special trip and I am so thrilled you liked all of my suggestions. If we can ever be of further assistance, please do not hesitate to reach out to us again.- *** @ Rocky Mountain HolidaysReview from Cheri B
5 stars02/07/2023
*********** are the best of the best!!!!We booked a Rocky Mountaineer trip for our 40th anniversary and honestly it was more than we even dreamed it would be!! ***, who has 18 years with this company, helped us from beginning to end by figuring out which trip was best for us, upgrading our hotels which were phenomenal, and helped us every step of the way getting back to us quickly if we had a question and was so very, very kind and friendly during the entire process. We signed up for the ******************** felt very pampered, had exceptional meals, plenty of drinks and snacks and gorgeous views through the huge windows!! We loved the incredible, unparalleled scenery throughout the ******** Rockies and would highly recommend this trip to anyone and everyone!!! Put it on your bucket list!! Its a MUST DO!! ***, we will miss communicating with you but know that we are so deeply grateful for you, your help, and this amazing, incredible trip! Big hugs coming your way!!Rocky Mountain Holidays Ltd. Response
03/07/2023
Thank you so much for writing this lovely review! I very much enjoyed helping you with your special anniversary trip and appreciated our correspondence. Please keep in touch!- *** @ Rocky Mountain HolidaysReview from Frank T
5 stars01/07/2023
Rocky Mountain Holidays is absolutely the best in every possible way! *** arranged for us a trip of a lifetime that exceeded all expectations. Very highly recommended! First class service every step of the way!Rocky Mountain Holidays Ltd. Response
03/07/2023
Thank you so much for taking the time to write this review - you are too kind!Review from Susan S
5 stars05/06/2023
We booked the gold leaf Rocky Mountaineer train service (so worth it!), the ********* hotel, and extended days in ***** with multiple day trips through Rocky Mountain Holidays to celebrate our 25th wedding anniversary and our daughter's college graduation. The three of ** had a wonderful trip and appreciated that all the details were handled by the agency. We even extended our trip by a day after paying off the trip and *** quickly booked our hotel and car pickup change. The whole trip went smoothly and I highly recommend using this agency to book your trip rather than directly through the train company so you can customize your vacation.Rocky Mountain Holidays Ltd. Response
06/06/2023
Thank you so much for writing this wonderful review and we are so thrilled you had a wonderful trip. We really enjoyed helping you with this celebratory vacation - please keep in touch!Review from Mark L
5 stars18/05/2023
I enjoy making my own travel plans however Canada was unknown territory for me and I contacted Rocky Mountain Holidays for assistance. *** was great from the outset and provided my wife ******* and I with a complete package which included *******, *****, *********************, the Rocky Mountaineer and *********. Our holiday really was totally awesome from start to finish. Thank you RMH.***********************, ********, *********Rocky Mountain Holidays Ltd. Response
19/05/2023
Thank you so much for taking the time to write that wonderful review - I am so happy it was awesome. Please keep in touch!- *** @ Rocky Mountain HolidaysReview from JAY C
5 stars21/10/2022
THE ROCKY MOUNTAINEER TRAIN WITH A STAY AT LAKE LOUISE MADE AN OUTSTANDING 15TH ANNIVERSARY CELEBRATION VACATION . IT WAS MADE EVEN BETTER WITH THE ASSISTANCE OF ROCKY MOUNTAIN HOLIDAYS AND TOM OCKELTON. HE DID AN OUTSTANDING JOB THROUGHOUT THE COVID DELAYS MAKING OUR EXPERIENCE STRESS FREE.Rocky Mountain Holidays Ltd. Response
26/10/2022
Thank you so much for taking the time to review us and so thrilled you were finally able to take this special anniversary trip after all the delays caused by Covid - you were so very patient! Please keep in touch as we always love to hear from you. All the best!Review from Janice K
5 stars07/10/2022
While most people celebrate their 50th anniversary doing something special, we ended up celebrating our 51st! That wasn’t our original plan but COVID had other ideas. I originally scheduled a Rocky Mountaineer Vancouver to Banff trip for September 2021 with three other couples. I saw a video on ******* singing the praises of Tom O at Rocky Mountain Holidays and made the fortuitous decision to contact him to make arrangements. Through border closures, COVID rules, health issues and postponements, Tom was there redoing what had to be redone and reassuring me as we navigated around the obstacles. One of our traveling companions theorized that Tom never slept, he was that responsive to emails. While our trip ended up being just four of us because of unavoidable circumstances, it was definitely a celebration to remember and, thanks to Tom and Rocky Mountaineer, one that played out flawlessly.Rocky Mountain Holidays Ltd. Response
11/10/2022
Thank you for taking the time to review your experiences with us - you were so patient having to wait for this celebratory trip! I really enjoyed our correspondence and so sorry your group shrunk to just 4. Please do not hesitate to reach out to me if we can ever be of further assistance - it would be our pleasure to help you again! Thanks again, and take care. - Tom @ RMHReview from Valerie P
5 stars07/10/2022
This was a fantastic experience in every way! Gorgeous views that made for a wonderful connection to nature, delicious dining and impeccable service from the time of booking to the end of journey. A well organized and smooth operation - very impressive! A personal shout out to Tom O******* who helped us sort through some last minute changes and went beyond the call of duty. He is such a professional and so personable, too! Strongly recommend the GoldLeaf service - well worth it! For my husband and I, it was truly an experience of a lifetime and a memorable trip to begin our post retirement travel.Rocky Mountain Holidays Ltd. Response
07/10/2022
Thank you so much for taking the time to review your experience with us. I am so thrilled you had a fantastic time on your special trip to celebrate your retirement. Appreciate you taking the time to recommend our services and for the personal shout out - it is guests like you who make our job so much more enjoyable! Thanks again and please keep in touch :) - Tom @ Rocky Mountain Holidays
Customer Review Rating
5/5stars
Average of 22 Customer Reviews
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