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Business Profile

Property Management

Real Property Management Executives

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Real Property Management has withdrawn money from my account without my consent and with no lawful authority to do so. They are the former agent of my landlord. I understand their relationship with my landlord ended in November 2024, yet they withdrew 2500 dollars from my acccount on December 2, 2024.

    Business Response

    Date: 11/12/2024

    ***/******** was informed on December 2, 2024 that his account was not closed in LetUs (third party vendor we use for rent payments) and rent was pulled in error. We actually informed him prior to him knowing that rent would likely be mistakenly pulled. Due to the quick turnaround of the owner ending our management this account closure was missed unfortunately. This was not unlawful but rather a clerical error to which we admitted mistake prior to the tenant realizing rent had even been pulled. We told him that as soon as the payment cleared the bank it would be refunded right away, and e-transfer was sent Monday December 9 to reimburse ***. He did not provide proof of rent withdrawal until Saturday December 7th and we verified the funds cleared the first business day after the weekend immediately refunding the rent. We even offered a gift card to compensate teh tenant for the error but he refused. All communication can be seen in the email chain I attached, I also provided proof of e-transfer return which the tenant accepted.

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