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          KVA Mechanical Ltd. has 1 locations, listed below.

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            Business ProfileforKVA Mechanical Ltd.

            Mechanical Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 24/9/2019

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            Heat pumps, Air Conditioners, Furnaces, Hot Water Tanks

            Business Details

            BBB File Opened:
            21/1/2019
            Years in Business:
            43
            Business Started:
            3/10/1980
            Business Incorporated:
            3/10/1980
            Accredited Since:
            24/9/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • K. V. A. Mechanical Ltd.
            Business Management
            • Louise Gebert, Manager
            • Don Nicklas, Owner
            Contact Information

            Principal

            • Don Nicklas, Owner

            Customer Contact

            • Don Nicklas, Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            13/12/2021

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            The first contact was on October 28 2021. Doug came to my home to 'check job', he then went to pick up parts. I was charged $825.43, with no list of parts. I was charged for 2 hours of labor, $199.00. The work started on Nov 4 2021. Doug and Anthony spent four hours each digging up, by hand, two hydrants. I told Doug he would not be able to dig down far enough by hand. Doug was very aware he could not dig deeper than 4ft. He went ahead anyway. I was charged $560.00 + 5%gst $588.00 for unapproved work. On Nov 5 Doug and Anthony returned with an excavator to dig up hydrants. Another trip was made to pick up more parts. A charge of $175.89, again no detailed list of parts. Anthony stayed here and worked on his truck. I suspect I was charged labor for Anthony's time working on his truck. I overheard the comment 'putting extra joints in to drive the cost up' I saw Doug grin and nod his head. I also saw the excessive elbows. A swivel part was put in on my main hydrant, I did not need, want, nor ask for this more pricey part. Doug was *******, **** and *********** when he came to fix a pipe I had broken on November 30. He demanded I instantly pay the bill. He kept saying You promised, You promised! I have been overcharged, **********, and ******** ******. I have a copy of their bill for $4761.77. I was also charged $131.25 on Nov 30. I paid both bills on Nov 30 by credit card. I still did not have water at the hydrants, KVA was very aware of this. I hired another company to complete the job. I am ** years old *** **** ** * *******. I would not approve extra parts nor extra work. Doug was wanting to stop by for a drink with me. I said no, in no uncertain terms. I felt ********** in my own yard. I sent an email with all this info to the company a week ago and have heard nothing back. I will need an email address to send the documents to you. Thank you ***** *******
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Hyacinth P

            18/12/2023

            Not reliable and they will just let you wait long for the service you needed. Had them for contractor and installer for Heat Pump last August 2021 when we had our First Home. Every year our heat pump always have problem in heater. This is our agony for the past 2 years. Our hydro reaches $10 per day.

            KVA Mechanical Ltd. Response

            19/12/2023

            As explained when they called in to report that they would like us to come out to look at the heat pump. That we are very busy will calls and have people with no heat and are now booking in the beginning of the year. I booked them for Jan 4th **** when they called in. They called last year Jan 10 2023 with the same issue and when we went out we found out they had put a plastic bag over their unit and taken it off before we had got there. The unit was running fine at that time and was not pulling more power. The high daily consumption doesn't look like it was due to the heat pump. I also explained that they are welcome to call another service provider if they wanted it looked at sooner.

            Local BBB

            BBB serving Mainland British Columbia

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