Business ProfileforHalston Modular Homes

If our experience is reflective of what yours could be; BUYER BEWARE!!! Be very, very AWARE! Quick context: we are an informed buyer. We negotiated contract changes prior to the actual signing and designed our home (recommendations below). From the onset we were promised items (increased joist depth) and then had our homes completion date used to bargain our agreement to their exclusion (delayed start to manufacturing). *********** **** *** ****** ******** ** ** ** ******* **** ******* ***** *******. We identified materials incorrectly installed in both the factory and on-site ** *** *** ************* *********** ************ ********** *** ** *** **** ******* ** *** ******** ******** ******* ****** *** * **** ******** ******* Please know that the any sort of correction to these materials took significant effort on our part. We experienced on-site altercations while seeking to complete pre-arranged in contract home owner supplied elements (access stairs to the unit which were NIC). ** **** *** ********** ** * ***** **** **** *** ****** ****** ** ** ** *** ******** * ******* ******* ******* ** ***** **** **** *** **** ********* ****** *** *** ****** *** **** ** ***** **** **** **** *** ***** *** ** ******* *** **** ** ** ******* ** ******* ******* ******* *** ******** ** **********  The true number of ill experiences we had were capped off with the owner not willing to provide a warranty related product which they had promised to in writing. All we can say is BUYER BEWARE be very aware. ** ******* ** ********* ******** *** ******* ******* ***** ** ************** **** *** ******** ********** ** ** ******* ** *** *********** **** ****** **** ****** **** ***** ******* ******* ** ********* ** *** ******* ******** ** *** ********* ************ ******* ******* ************ ***** *** ******* *** *** ** ******** ***** ******** ******** ** *** ****** *** ******* ********** ** **** ***** ** *** **** ****** ***** ***** ********* ** ******* 

The issues with this home were with ****** * housing who built the home. All deficiencies were signed off on and accepted by the client after they were fixed by a factory contractor. This client was given a $25,000 warranty settlement and signed a mutual release. Both Halston Modular Homes and ****** * housing lost a lot of money on this home in attempt to keep this client happy. I believe his statements in his complaint summarize what we were dealing with. In 25 years of business we have never had someone read and attempt to edit every sentence of our client to sign package. He suggests that a third party contractor should oversee the factory build. This is insanity! This client was allowed in the factory to oversee some of his homes production. We have never had a client request this before. Our ****** reviews are at 4.1 out of 5 and you will see that almost all of the reviews are very positive. We take great pride in customer satisfaction and work very hard to achieve it. We were thankful that a settlement was reached as every contractor that was involved with this home was adamant they would not return. They simply stated that the client was impossible to deal with. Through all of ****** * and Halston Modular Homes efforts we feel that a common ground was reached in the end. Signing off on the home and signing a mutual release should simply make this BBB complaint null and void.