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Business Profile

Local Lottery

B C Lottery Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Local Lottery.

Complaints

This profile includes complaints for B C Lottery Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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B C Lottery Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Such a rip off of a website. Have deposited well over $10,000 in the last 2 months, have had nothing but technical glitches, and every time I report them it’s the same default response. “Try this, try that” I have already done that multiple times and nothing. Also, to show for that I have had no bonuses or large wins, so how do I know that the gameplay is not affected? I want refunds for the money I have deposited, as the games are not running properly, or I will take legal action to recoup.

      Business Response

      Date: 04/11/2022

      Regarding your
      concerns about our slot games, we are a Crown corporation, we operate under and
      are monitored by the Gaming Policy and Enforcement Branch (GPEB) and must
      adhere to the Technical Gaming Standards for Internet Gaming Systems (TGS5)
      document


      We are unable to
      provide a general refund for games played on PlayNow - please refer also to the
      PlayNow Player Agreement you agreed to upon registration (7.03 No Cancellation
      of Purchase).


      Please note
      PlayNow.com has responsible-gambling safeguards and resources including
      GameSense Advisors available via phone and online chat that you may find
      helpful. We also encourage you to visit GameSense.com or call the BC Gambling
      Support Line at 1-888-795-6111. 

      Customer Answer

      Date: 08/11/2022



      Complaint: ********



      I am rejecting this response because: unacceptable response. Games are buggy, keep crashing all the time. How am I supposed to trust that the games are working properly in line with regulations if they can’t even make sure they work properly. I’ll be expecting my refund still.



      Sincerely,



      ****** *****

      Business Response

      Date: 17/11/2022

      We do not provide refunds, please
      refer also to the PlayNow Player Agreement you agreed to upon registration
      (7.03 No Cancellation of Purchase).


      We apologize you
      have experienced technical issues and we do suggest the following:


      Please note that a
      minor disruption in internet connectivity may lead to game disconnections, it's
      always advised to follow the basic troubleshooting steps such as clear cache,
      temporary internet files, browsing history from the Web Browser, restart the
      mobile device or computer, restart the router/ modem and try on a different browser
      to access games and to avoid the disconnection from games.

      Prior to logging in and playing we would suggest running some trouble shooting
      steps to clear your browsing history and internet cookies, these are as
      follows:

      1. Clear your temporary internet files/cookies folder and restart your browser
      before each session
      2. Type www.playnow.com directly into your address bar instead of using a
      bookmark/saved link or a Google search.
      3. Close any open browser or program that you are not using while logged in to
      PlayNow.com.
      4. Pause or cancel the downloading/uploading of any files to/from your
      computer.
      5. Connect directly to your internet connection as opposed to using a wireless
      connection.

      Secondly, we would also suggest that your browser is meeting the operating
      requirements for PlayNow. For an optimal player experience and site performance
      on any device using playnow.com, we recommend using
      the following browsers:

      ****** ****** *** ****** ****** ******* ********
      ******* ******* ******* ********
      ****** *** ****** ****** ******* ********
      ********* **** ******* ********
      *** ********* ********* ********
      ******* *** **** *******
      *** ******* ********
      *** ******* ********
      ******* *


      We respect the
      privacy of our players and would suggest you contact us directly as we have
      resources available such as GameSense Advisors and can be reached by telephone
      and online.  We also encourage you to
      visit GameSense.com or call the BC Gambling Support Line at
      1-888-795-6111. 


    • Initial Complaint

      Date:26/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I played on the website deposited over 500 the weekend the website was having problems but they didn't tell me there was problems they should have shut the website down fix it but they didn't. I thought it was my internet kicking me out of every game I played. Contacted them they said they know of the issues trying to fix them but they didn't close website didn't offer me anything. I feel like I've been frauded by them. This is a gamble website and they cheated not just me but alot of other ppl out of they money. If I lose fairly its fine but this is unacceptable.

      Business Response

      Date: 04/11/2022

      We have attempted to reach out to our player directly but
      have been unsuccessful.


      Please do not hesitate to contact Customer Support by
      initiating a Live Chat on our site or calling PlayNow Support, toll-free, at
      1-877-706-6789. Agents are available to assist you daily between the hours of
      7:00 a.m. and midnight PT.

    B C Lottery Corp is NOT a BBB Accredited Business.

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