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Business Profile

Restoration Companies

DKI - Precision Restorations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:14/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Precision DKI Restoration did an insurance claim cleanup at our home. They have since sent us a bill with interest and lawyer fees attached, demanding money for work that we never agreed to. I have proof of what the agreement was via email. There was 2 bedrooms that were not included in the insurance claim, to have them re-floored. We agreed with the insurance agent that we as the home owner would cover the cost of flooring materials. DKI Precision has since reached out with an invoice for unknow items that we never agreed to. I have requested the invoice for the actual flooring materials that were used in two bedrooms of our house. They have yet to send me the actual flooring invoice from the flooring company they used and they are demanding we pay them for things we never agreed to.

    Business Response

    Date: 18/06/2024

    Hi, 

    This complaint has been sent to the wrong business.  We are DKI First Response located in **********, and service the ************** only. Please direct this complaint to the correct business (Precision DKI). 

    Thank you, 

     

    ************************;

    Customer Answer

    Date: 20/06/2024

    This is the invoice that I have received.

    Business Response

    Date: 15/07/2024

    After discussions with Ms. ******** insurance provider the two bedrooms were not included in the claim.  Hence the costs associated to these rooms were at Ms. ******** expense.  We did give a discount based on us being there already and did not add the cost to removed and install the trim/paint work.

    The attached Work Authorization was signed by ***************************** on May 5, 2023. The second to last bullet point states I/We agree that any extra materials and/or labour requested, and which are not covered by insurance will be paid by the undersigned within 30 days of the invoice and is subject to the contractors usual overhead and profit.

    When ***************** refused to pay her outstanding invoice, she did receive a letter from our lawyer with interest. The last bullet point on the Work Authorization also states I/We agree to pay interest on overdue invoices at the rate of 18% per annum (1.5% per month). ****************** was aware of the work being performed. 

    We will reach out to ****************** to attempt a resolution. 

    Customer Answer

    Date: 15/07/2024

     
    Complaint: 21839909

    I am rejecting this response because:

     

    I have already provided an email from the insurance agent confirming that the home owner was responsible for the materials ONLY in the two bedrooms and not the labour to both DKI Insurance and the BBB. That email clarified that the home owner was responsible for the materials for the 2 bedrooms that were not covered in the claim. This email was produced to DKI Restorations and they still have not adjusted the invoice. I requested an invoice for the materials for the 2 bedrooms. Second to this, they asked us to sign that documentation on May 5th, 2023....... AFTER the work was completed. Why would we sign this paperwork AFTER the work was completed? DKI Restoration is playing games. We as the home owner would like to pay for the cost of materials in the 2 bedrooms, but to this date, they have not produced the invoice for  JUST the materials.

    Sincerely,

    *************************

DKI - Precision Restorations is NOT a BBB Accredited Business.

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