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Business Profile

Property Management

Red Door Management Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 16th 2022. Email was sent to the Property Manger Lisa B***** of Red Door Property Management there are concerns of extra rodents on our patio due to the bushes not being trimmed and bait not being filled. Why have Pest Control set up bait box if the box is empty. I advised the Property Manager this is a serious concern its getting worse. There was no update no resolution. My concerns are always answered with a question and not taken seriously. I went through the minutes other owners are all mentioned and whats being done to resolve the matter nothing to my unit was mentioned. The August 24th minutes showed a line stating advised pest control to check on West side of the building to 2020 as activity was reported. I pay strata fees every month and its not cheap so a resolution, update an answer not a question would be helpful. This is my home we don't have building manager we need to report the issues to the Property Manager. I have another issue coming up and need to know do I need to go through BBB each time I have a concern or need something to resolve an issue or can Red Door handle it as they seem to mention on their website a different vision of how they handle the situations I am speaking from experience.

    Business Response

    Date: 07/10/2022

    I
    am writing with regard to a complaint I received in the mail dated, September
    29, 2022.


    We
    are agents for the strata corporation where this person lives.  We take direction
    from the strata council to resolve any issues at the building. 

    The owner was responded to in a timely manner. In order to get a better picture more information was asked. 

    The pest control company was advised to review the side of the building this owner was complaining about. 

    There is a monthly pert control service contract in place, where a pest control company assess the building. 

    If the owner is still having concerns, this is brought to the strata council.

    Please
    feel free to contact me if you have any questions.

     

     

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