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Business Profile

Plumber

PR Mechanical Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:26/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PR Mechanical performed an inspection on my businesss backflow device, and it was concluded that there were no issues. However, a few days after the inspection, a minor leakage problem occurred. Initially, I did not pay much attention to it, but as the leakage worsened, I reached out to PR Mechanical for assistance in February.When I explained the leakage issue to ****** over the phone, he suggested that it seemed to be a problem caused by not tightening the pipes after the inspection. He assured me that he would contact *******, who performed the inspection, to resolve the issue.I thought that resolving the leakage issue would be a simple task and would be carried out as part of the after-service as there were no discussion on any fees.Afterwards, ******* arrived and spent a total of 30 minutes resolving the leakage issue, stating that the cause of the leakage was overflow of water.On March 5, 2024, I received an invoice from PR Mechanical for $510.98 (excluding tax). The accounting personnel at PR Mechanical explained that the initial service fee for the first hour was $260, and the repair kit cost of $250.98 was simply a one-time tool usage fee (not for the replacement of new parts or disposable tools).During the process of resolving the leakage issue, including *******, nobody informed me before receiving the invoice that this work was not covered under after-service (A/S) and that there would be a cost of bringing in tools directly. I request the Better Business Bureau's intervention to investigate this matter and work with PR Mechanical to achieve a fair resolution. My desired outcome is a justified adjustment to the billing, *********** *** ****** ** *** ******* ******** *** *** **** ** ************ ********* ********** ********Thank you for your attention to this matter. I trust that the Better Business Bureau will help address this issue and ensure fair business practices.Attachment 1: Detailed information Attachment 2: Invoice

PR Mechanical Ltd is NOT a BBB Accredited Business.

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