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Business Profile

Event Planner

Royal Ocean Events Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Royal Ocean Events Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Ocean Events Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a wedding at sea package. Added extras for sunset photos. They ruined my wedding dress. The venue has equipment in the front that shows in all my so called professional photos. They missed timed the sunset photo shoot so no sunset pictures They air dropped my photos to someone else without my consent. My wedding dinner celebration was messed up. I had to find the email proof and be embarrassed in front of other guests. Handled very unprofessionally on the boat and even worse after the cruise. Spoke to Sandy **** who promised to help. No response to email or phone calls It’s been over 3 months and no resolution. I paid upfront for a dream come true wedding and it was not delivered. Royal Ocean should be dealing with *** and they should have made this right. I received no compensation from them. My once in a lifetime day was ruined. They do not care. I spent $18000 to go on a cruise to get married. $5500 was to Royal for a perfect wedding. So many issues and no one to even answer my call. Sandy started great then she had excuse after excuse. I paid Royal Ocean they should refund me. I shouldn’t be placed in the middle of them and ***. They took my money and my signed contract was with them. I files a review with the BBB over a week ago and still no call. Please help me. They ruined my wedding day and will not take responsibility, even with all the proof they have. They blame ***. I paid them for this service. I paid *** for the cruise. Disappointing on both vendors part for not taking action. The cruise was on July 25 and the wedding at sea was on July 26. From that day on it’s been nothing but stress and disappointment. I cannot get my wedding day or dress or pictures back but I should get refunded. Once in a lifetime day and it was ruined. We are totally devastated. Appalled at the lack of response or resolution from this business.It won’t let me upload more pictures. Ceremony pics have equipment in all and in plain view of guests and us.

      Business Response

      Date: 15/11/2023

      Good Afternoon *************,

      I am responding back to the file number noted above. ************************* has been contacted and the cruise line is working with the client regarding compensation. The issues *************** had onboard the ship were not due to the services we provided her it was due to the actual cruise and staff onboard.

      Thank You

      Customer Answer

      Date: 20/11/2023


      Complaint: ********

      I am rejecting this response because: my contract was with Royal Ocean Events. I paid them not ***. They should be taking care of this. They received my money. They contract with ***. I made a contract with them.  They need to get their money back from *** and refund my money paid to them. 

      Sincerely,

      *******************

    Royal Ocean Events Inc is NOT a BBB Accredited Business.

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