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About

About This Business

Homemade Gourmet Dog Treats, Cookies, Cakes and Pupcakes. Made in small batches, custom orders and dietary restrictions welcome.

Products and Services

Home made dog treats, Cakes & special order custom cakes, Cookies, Bagels & Bars, Pupcakes, Donuts, High Value Training Treats, Gift Baskets

Photos and Videos

Business Details

BBB File Opened:
24/7/2020
Business Started:
8/12/2016
Type of Entity:
Sole Proprietorship
Business Management:
Elaine Hay, Owner

Additional Contact Information

Principal Contacts
Elaine Hay, Owner
Customer Contacts
Elaine Hay, Owner
Additional Email Addresses
Primary: Email this Business
Social Media
Facebook
Instagram

Additional Information

Refund and Exchange Policy

*Elaine’s Canine Cookies are not responsible for damage to products during shipping. They package shipments to the best of their ability and send them with fastest shipping methods possible to mitigate any damage or reduction in food quality. They produce all natural, freshly baked goods, however, should you see any deterioration of the quality of the treats when you open it, please contact us immediately.

Order changes or cancellations: Please call 604-240-0237 if you need to change or cancel an order. They require a minimum of 48 hours in advance notice to adjust your order. As all products are baked fresh to order, no cancellations or refunds will be granted after this time period.

Refunds: Unfortunately, due to health restrictions and regulations, they are not able to accept returns of any edible goods.

Payment: Payment is required at time of order for all custom and online orders.
All prices are in Canadian dollars ($).

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