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Business Profile

Contractor Referral

PL&R Designs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The renovation for kitchen started nov26/24 it was to replace counter top, sink, taps and remove part of counter. Upon replacing the first counter he cut it to short and said would replace which he came with on Feb 5/25 the counter top was also to short and he fudged it to fit.. he said he would be back before is holidays to do repairs upon contacting him he said he could not come until he returned. I told him there were several issues and called him and texted him but the last message I got from him was Mar ************************************************************************************************************************************* touch. I paid $4000,00 for the counter top and cash to him of ********. I continue to reach out to him by text and phone but he will not respond. I cannot use my dishwasher my sink as the water runs right through, there are chips in the countertop and it does not fit again., no water force in the tap, pipe under sink is crooked from fudging the the countertop to fit. Tape coming off door that he added for me

PL&R Designs is NOT a BBB Accredited Business.

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