Customer ReviewsforHouseSmart Window & Doors

I recently got a furnace installed through Housesmart. In dealing with them, I found them to be very professional and courteous. The furnace was very well installed and would highly recommend them. Will certainly contact them for any future work.

Hi ******, thank you for choosing House Smart after finding one of our flyers in the mail, amongst several others, I'm sure! Hearing that our team's professionalism and courtesy stood out for you throughout the process is wonderful to hear. Your new high efficiency furnace will be keeping you and your family very comfortable this Winter! If friends, family or neighbours have heating needs, we will be happy to add you to our referral rewards program! Thank you again, ******, you were also wonderful to work with, very much appreciated.

Excellent service by HouseSmart Window & Doors. on time , fast and very clean job. their service was recommended by our neighbor who I was witness the job earlier this year and soon after ours was done my other neighbor was asking for their info so they can do the same. Very happy with their service and highly recommend them.

****, we truly appreciate those words "fast and very clean job" ... our installation specialty! Our installers impress and support all homeowners on these important days of home renovations - be efficient, be diligent, be clean. An efficient installation is a happy installation! We always appreciate when neighbours refer neighbours; we have entire cul-de-sacs looking beautiful with new energy-efficient vinyl windows adorning their homes :) our referral rewards program is always in effect! Thank you for choosing House Smart, we appreciate being able to serve you!

After getting three quotes to replace our old basement windows, we went with HouseSmart, based on quality of product, reputation and price. A misunderstanding regarding what was covered in the initial quote was satisfactorily rectified by the owner of the company. The installers were on time, worked quickly and efficiently and were pleasant to deal with. They made sure that we knew exactly what was going to be done and that we were happy with the finished product. They even followed up with us the following day. We would use HouseSmart's services again and would recommend this company.

Absolutely, ****! Your satisfaction means the world to us, we are happy to communicate and coordinate these delicate conversations - your home is YOUR home! We look forward to being your go-to choice for all your future home upgrades - all neighbours, friends or family with any energy-efficient needs immediately qualify you for our referral rewards program!

Absolutely, ****! Your satisfaction means the world to us, we are happy to communicate and coordinate these delicate conversations - your home is YOUR home! We look forward to being your go-to choice for all your future home upgrades - all neighbours, friends or family with any energy-efficient needs immediately qualify you for our referral rewards program!

Very happy with the whole process with respect to our furnace replacement. Will be contacting them for new windows in the next couple of months as well. Great company and trustworthy.

Hi *******! We're thrilled you had a great experience with us during your high efficiency furnace replacement, especially as Winters become colder. When you're ready for new energy-efficient windows, we'll ensure the same seamless process and trustworthy service. Looking forward to enhancing your home further!

would just like to say, I went through the usual Three company comparable purchase process. The combination of Sales presentation, Working platform And Cost. It was apparent in my comparable analysis that House Smart was the most efficient/practical company for my choice. Due to the 6 day Cold Spell without a working furnace, their advancement For a start date was appreciated. The follow thru with the practical removal of the old furnace And placement of new, I was impressed simply by the robust completion efficiency to The point I asked the installer twice if he would like a “Coffee and Cream” Which was refused, ,but then near completion he accepted my THIRD offer. The final ultimate comment that my choice of choosing House Smart Was correct, was when my Wife said to me “We are getting Heat out of some Of the vents that we never used to “ !! Thank You and All the Best for 2023 !

We're thrilled that our efficiency and practicality stood out among your comparisons. The quick response to your urgent furnace need during the cold spell was a priority for us, and we're delighted to have met your expectations. The improved heat distribution is a testament to the effectiveness of our installation and quality products! We're happy to have made your home more comfortable and hope your Winter through 2024 is wonderful!

The estimater was at the house within two days. I was only going to have 6 out of 10 windows replaced because of cost concerns but went with all ten due to the lower than expected estimate. Work was done efficiently and sooner than they themselves predicted. Would definitely recommend.

Hello *****, we're delighted we could provide you with a seamless window replacement experience and happy to hear we came in with a great price against competitors. It's wonderful when a project goes smoother than estimated! Your recommendation means a lot to us, and we're excited about the prospect of assisting you, neighbours, friends or family with any further energy-saving home improvement needs!

I got my windows quoted by 3 companies. House Smart is the good price that how at first I chose House Smart. Then when they came to measure and install the windows. The Installer did a very good job and even the helpers. After finishing the installation the Installer checked everything that why he noticed that the sliding panel’s frame has a crack, he called the House Smart office right away and told them that the sliding panel must be replaced. About in a week the sliding panel delivered and replaced. Over all they did a very good job. I am very happy. I would recommend House Smart to friends and everyone.

Hi ***! It's fantastic to hear about your experience, especially how pricing played a significant role in choosing House Smart. We're thrilled our initial quote aligned with your expectations. Our installation team's thoroughness in checking every detail is crucial to us, and we're glad they noticed the issue with the sliding panel's frame and promptly addressed it. They followed our initiative to call our office immediately to deliver our commitment to resolving issues promptly. We understand the importance of seamless installations and are delighted that you're very happy with the end result. Your recommendation means a lot to us, and we're grateful for your trust in House Smart Home Improvements for your energy efficiency needs.

I would definitely recommend House Smart to friends and family. My old furnace stopped working in November and I was happy when House Smart, unlike other companies that I had contacted, responded promptly to my request for a quote. House Smart was able to install our new high efficiency furnace quickly, offering us a good price and professional service. I have also appreciated the follow up by the company to ensure that I have been satisfied with the work that was done.

Hi ******, we understand the urgency when heating fails, so we're glad we could promptly respond! Our goal is always to provide swift and efficient installations without compromising on quality, and we're delighted that our high-efficiency furnace met your needs, and so quickly! The follow-up to ensure your satisfaction reflects our commitment to maintaining a positive customer experience even after the job is done. Thank you for entrusting House Smart with your furnace upgrade!

I called 4 companies - someone named Glen came to my place and did measurements and quoted me on windows. House Smart offered the best price. The install went smoothly and the windows look great! Will definitely recommend this company to friends.

Thank you ****** for choosing House Smarts and for sharing your positive experience, we greatly appreciate it. We're pleased that ***** provided a thorough introduction and competitive pricing, we always come to the customers' home at no charge to provide a personal introduction and a free price estimate; wonderful to hear the installation team ensured a smooth process resulting in great-looking (and energy efficient!) windows. We will be happy to hear from any friends, neighbours and family in the future to help reduce their energy costs with our energy efficient products :) Thank you again.

This year our furnace would flame up intermittently, so I called HouseSmart service department to send someone. The service lady informed me that the air filter might be dirty and the battery in the thermostat may be weak. The filter was very new and the thermostat had no battery to start with. This month the problem became consistent and we had cold nights. I called and spoke to the service lady again. This time she told me we’ll have to wait 3 days for service and it’ll cost me $130+ for troubleshooting. When I explained we had an Extended 10-year parts & labour warranty, she said we will still be billed for diagnostics fees. This is in addition to the warranty amount we had paid. We had a heated argument because this additional fee was not written in the agreement. I told her that I’ll give them a 1-Star Rating for their “scummy” business practices. Apparently, the manager came on line and he did not like me calling their practices “******” and hung up on me. ***** *** * *** ***** * ******* ** **** **** *** ***** ***** *** **** *** ********** *** **** *** *** ********* *** ******* ******* *** ** ******* **** ****** ** ******** *** ** *** ****** ******* *** *** ** *** ********** *******. Never again will we deal with HouseSmart after giving them three home improvement projects and several thousand dollars in business. ** ** ***** * ******* **** *** ****** ********

Hi ****, we regret that experience as described, resolving concerns promptly and effectively is important. As primarily an installation-focused company, our technicians' schedules often necessitate pre-booking, which can lead to wait times for diagnostic services. We levy diagnostic fees upfront to accommodate these urgent appointments, intending to offset these costs against future resolutions such as part repairs or replacements.We acknowledge that our agreement primarily focuses on appliance replacement installations and may not explicitly outline diagnostic fees. This is mostly for licensing and insurance for what is required documentation. Your feedback highlights an area where we can enhance clarity in our communications.We regret the misunderstanding regarding the additional diagnostic fees and the way this situation was handled during our conversation.We value the trust you placed in us with multiple home improvement projects and the business you extended to House Smart, and are disappointed that we fell short of your expectations at that opportunity.