Business ProfileforFraser Valley Roofing Ltd.

We just had our townhouse roof completed on Monday, November 6 by Fraser Valley Roofing employees. I noticed a dent on our exterior patio roof that happened from someone stepping on a spot that was not supported. I brought this issue to one of the workers that came by to clean up the remainder of the debris from the roofing project and reconnect our dryer vent. He mentioned the same issue happened on one of the other buildings in the complex and it was for sure from someone that had stepped on the roof. With that being said, we asked for either a fix or payment for the panel being replaced by another company that has done the patio coverings initially. The employee mentioned they were trying to source the metal and couldnt find it in **, but potentially *******. After much email correspondence they claimed they have no record of ours being damaged even though I have pics to prove and contacted them which is all in an email thread and spoke with an employee about it. They are replacing another one in the complex, but not ours. This damage is costly and the patio panel needs to be replaced as it is now weakened and could collapse due to snow load.