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Business Profile

Windows

A-1 Window Manufacturing Ltd.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for A-1 Window Manufacturing Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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A-1 Window Manufacturing Ltd. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:18/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired A1 windows to supply and install new windows in my house.
      They completed the job but I have noticed that some of the windows are not caulked from the outside.
      The installers also did a terrible job caulking them inside and I had to have another trade re-do the work.
      One of the windows is missing caulking from the inside and cold air is coming through.

      I have emailed them several times and they will not respond.
      I have called them and left several messages for the installations manager and he will not respond.

      Business Response

      Date: 27/01/2023

      Hi,

      Following is my email response to ****.

      Hi ****,
      Further to our telephone conversation, I have reviewed your email sent on Jan 3 2023, our first day back to work from the holiday season. 
      As mentioned, I got in Jan 4 2023 .. 


      I am attaching before and after installation pics for your reference.
      As you are well aware, your house is a unique spanish villa design that has existing wood windows in various custom frames. Majority of the windows were installed with " cut the flange to suit on site " . Most of the windows were pre caulked behind the brickmold flange and then installed. The interior caulking was completed at the same time. 
      There were a few windows in the house - for example the window in the basement - storage area that were unfinished and left open with no plywood / drywall etc.
      I believe those were the only windows in the house that were not caulked on the inside since they were wide open and unfinished on the inside.
      See pics for reference.


      Let me know what location of the house you are referring to along with pics that you are concerned about  ( taken from near and far of the house ) , .
      If they are leaking , please take the pics of the water egress from inside and send it my way as well.

       

      I have sent all the pics for his review .. 

       

      Regards

      Customer Answer

      Date: 30/01/2023



      Complaint: ********



      I am rejecting this response because:  Nothing has been fixed yet.  I have sent the company and its installations manager the locations of several areas where caulking is missing.

      Email below.

       

      Hi Sarb,
      Here are the details of additional deficiencies I have found.
      The window in the master bedroom has 2 locations where there isn't caulking and cold air is coming in.  I have placed tape over these areas for now.  You can see the gaps in the images below.

      It also doesn't look like the top 2 windows in the image below above the suite entrance don't have any exterior caulking.  I am not sure if there's water ingress yet but water will seep into the building envelop if not sealed and I won't know until it molds or rots.  Please see attached close ups along with the far away image.

       




      Sincerely,



      **** ********

      Business Response

      Date: 03/02/2023

      Thanks ****,

      As mentioned , we shall set up a service call and have our installers look after your concerns.

      Tell us why here...

    A-1 Window Manufacturing Ltd. is BBB Accredited.

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