Business ProfileforTravel Best Bets

On February 17, 2022, we booked a trip to Ireland through Travel Best Bets, leaving April 2022.  Of their “Top 10 Reasons to Use Travel Best Bets”, they claim to advocate for the customer – “If you should have a problem during your trip, Travel Best Bets consultants can act on your behalf to see that proper resolutions are made.”   The trip was advertised on the TBB website as a Taste of Ireland 7 night vacation, and was to include a “travel kit”, which included driving maps, a heritage book, and discount coupons to tourist attractions.  We never received the travel kit.  A week before we were to leave on the vacation we contacted TBB and were told that the airline would not be supplying the travel kits.  In addition, we were offered the option of upgrading to ***** ***** accommodations, which we purchased.  We were told that the Manor style accommodations were “more like castles and somewhat unique”.   3 of the 4 accommodations were adequate to outstanding, however one of the “***** *****s” was not. We were disappointed but willing to overlook the missing travel kit and sub-standard manor.   To get to Ireland we flew from Vancouver to Toronto and Toronto to Ireland.   In mid-March, 2022, we booked our airline seats through Travel Best Bets, electing to purchase upgrades on 3 of the 4 legs (including the return flight).  On the Vancouver to Toronto flight we purchased exit row seats for the increased leg room.  When we arrived to the plane, the seats were not exit row, but regular smaller seats.   We were charged $125.00 per seat ($250) and got regular seats $18.70 each ($37.40), so on May 6, 2022, after having returned from Ireland, we asked TBB to be reimbursed the $212.60.   We were told that this refund needs to come from the airline, *** ******, even though we paid through Travel Best Bets. Travel Best Bets claim to advocate for their customers however they have not done so in this case.  We are unlikely to use or recommend this company in the future.