Business ProfileforBlue Mountain Services Ltd.

I am writing to seek a resolution to a plumbing dispute that I am currently facing with Blue Mountain Services. On January 16th, 2023, I engaged Blue Mountain Services to repair a leak in my home's water system. The work performed resulted in further damage to my home's heating system, including a broken pipeline and clogged pipes that are now unsalvageable. Blue Mountain Services' technician, attempted to fix the leak but did not have the right equipment to do so. He returned the next day and replaced the leaky pipe, however, he then stated that there was not enough flow in the pipes and suggested that I consider repiping the entire house. Despite this, the technician proceeded to tap the pipes with his wrench in an attempt to unclog them, which resulted in the breaking of another pipe in the master bedroom near the concrete floor that needed extensive treatment. This leak and clogging of the pipes were directly caused by the work performed by the company's servicemen and I believe that the company should be able to explain the steps that he took during the first two days that resulted in the damage. I am disputing the invoice for the services rendered, which totals $4,858 plus GST. I believe that the quality of services provided was unacceptable and that the damages caused were a direct result of the work performed by Blue Mountain Services. Despite my efforts to resolve the matter, Company has refused to take responsibility for the damages caused to my property. A complete email exchange between the company, photo evidence, and additional evidence is attached to this email for your consideration. I am seeking a resolution through your organization and would greatly appreciate your assistance in this matter. I believe that the invoice I have received from Blue Mountain Services should be cancelled because of the damages they have caused to my property, the cost of the revitalization of the heating system is an additional $10,000 to $17,000.