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Business Profile

Pizza

Freshslice Pizza

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Freshslice Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freshslice Pizza has 7 locations, listed below.

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    Review Details

    • ZHEYU W.

      Date: 22/09/2025

      I am writing to file a formal complaint regarding my recent experience with Freshslice highgate.On Sep 21, 2025 , I went to the restaurant to pick up two orders. One was ready, but the other was not. When I asked about it, the staff told me it would take only 23 minutes. Based on their assurance, I waited. In reality, it took 15 minutes for the order to be completed. During this time, the pizza for my order had already been made and was simply left sitting on a tray, but no one checked my ticket or cared to hand it to me.When I asked the staff why they had not informed me earlier, they responded that I could have just canceled the order. I explained that I only waited because their staff specifically told me 23 minutes. Instead of acknowledging the problem, they accused me of yelling at them, which is false and extremely unfair.I want to emphasize that my track record with customers is excellent, as you can see from my consistently positive feedback. I always aim to deliver food quickly so that customers can enjoy their meals on time. However, in this case, the restaurant showed no respect either to me as the delivery driver or to the customer who was left waiting longer than necessary.This experience left me deeply frustrated, and the negative review left by the restaurant is damaging to my reputation and account. I wish there were an option to rate them zero stars, as their behavior was unacceptable.I kindly request that this complaint be formally reviewed and that appropriate action be taken to ensure accountability from the restaurant.

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