Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I issed a dispute for a parking ticket over a month ago and never heard anything back, this is my first time getting a ticket and I waited for a response before the price goes up from $60 to $80, but never heard back, so I took matters online. It seems as though this is repeated issue. I feel taken advantage of as a ********** high school student when I fully intended to pay for parking but couldn't due to misunderstandings. I'm attending *** for the summer once a week at 10:00. This was my first time parking there and paying for parking there. When I got to ***, it was already 10:00, which meant I would've been late to class. This was my first time, so I didn't want to make a bad impression. I knew that I could find the pay for parking online, so I decided to do that to avoid being late. When I got to class, I found two ways to pay, but the first way I tried through smrtpass, it told me to enter a code which I didn't know. Since it was my first time, I tried inputting codes of what I thought it could be from the *** website, but they were all wrong. So I tried the second way which was through paybyphone, I downloaded the app and everything but my card was invalid for it so it didn't work as well. Class was already in session, and I literally had no way to pay, so I decided to wait until our break at 11:20 to try again outside. As soon as the break started, I went outside and paid at the closest meter, but I didn't know that the ticket was already issued, I only realized after class that I was too late. I am only a high school student with no job. It's my mom's car, and I have never had any violations before. So, it would be difficult to afford this ticket, especially since I honestly had every intention to pay in the first place. I wanted to dispute this ticket because it was just an honest mistake. I understand I violated the policy, but it was my first time paying for parking there, and I fully intended to pay and have paid every time since then.

  

  Business Response

  Date: 14/08/2025

   

  Hello there, 

  Thank you for contacting us and we apologize for the delay. 

  The parking violation # LL735M16521012 was issued on Jul. 9, 2025 10:11AM, as your vehicle violated the posted parking rules, by parking without a valid payment.

  Please be advised that payment is mandatory at ******************************* and it is the customer's responsibility to ensure that a valid payment has been made upon arrival and before leaving the vehicle unattended, to avoid receiving a parking violation. 

  Upon checking our records, your payment was made via **** Pass valid from 11:23 AM to 12:53 PM, after the violation was issued. After a careful consideration, this parking violation # LL735M16521012 was reduced to a warning and no further payment is required. Please note that future parking violations may not be waived. 

  Thank you for your cooperation. 

  Customer Answer

  Date: 14/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you,
  
  ***** ***

• Initial Complaint

  Date:12/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked in the student lot paid for a day and paid for a single day parking pass. Came back to a ticket and the dispute process has taken more than a week with no end in sight.

  

  Business Response

  Date: 13/08/2025

   

  Hello there, 

  Thank you for contacting Concord Parking. 

  The parking violation was issued on  Aug. 5, 2025 1:12PM, as your vehicle violated the posted parking rules by parking without a valid payment under the correct license plate. 

  Upon our further investigation, your payment was confirmed under license plate: ****** on August 5, 2025. 

  For future reference, please be aware and ensure that you have all the correct parking details to avoid receiving a parking violation. 

  Please be advised that parking notice # EW890L16791313 was reduced to a warning and no further payment is required. 

  We thank you for your cooperation, 

  Customer Answer

  Date: 13/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I arrived at ******************** had parked in an unmarked stall that did not display a reserved sign, the stall was on the north side of the building. I made my payment and received a confirmation email regarding the payment infull. I returned to my vehicle to find a violation notice that I was parked in a reserved stall but the stall was not marked or identified to be reserved.

  

  Business Response

  Date: 08/08/2025

   

  Hello there, 

  Thank you for contacting Concord Parking. 

  Upon our further investigation, parking notice # CVM497616721225 was issued on Jul. 29, 2025 12:24PM, as there was no payment reflected under license plate: *******. We have confirmed that your payment was made under the incorrect license plate: ****** 7/******** AM to 11:59 PM. 

  Please be aware and ensure to have a valid payment/permit upon arrival, with the correct parking details to avoid future parking violations. 

  Please note that parking notice # CVM497616721225 was reduced to a warning and no further payment is required. 

  We thank you for your cooperation, 

   

   

• Initial Complaint

  Date:30/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concord Parking operates with shady business practices, lacks transparency, and treats customers unfairly in my experience, they come across as nothing short of scammers.On July 20, 2025, I received a parking violation at Commerce at Citi ******************************, a property that previously offered 3-hour free parking for customers. I was never made aware of any change, and the on-site parking officer told me the paid parking policy had just started the week before. She advised me to submit a dispute, reassuring me that the matter would be reviewed and likely downgraded to a warning.I immediately submitted the dispute through their official website and now, over 10 days later, I have received no response, no acknowledgment, and no resolution. The payment due date has arrived, and like many others who care about their credit rating, Im forced to pay the fine simply to avoid further impact even though the situation was never *********** make matters worse:1. Their office phone number is useless it just plays a recording that sends you back to the website, then hangs up.2. Theres no way to speak to a live person or get help for customer service 3. The dispute process is a black hole, serving only to delay and pressure.4. The parking officer misled me her assurance that the dispute would be considered was a flat-out lie.Highlights of Their Bad Practices:1. No communication or resolution of disputes 2. False and misleading information from staff 3. Policy changes implemented without proper signage or notification 4. Predatory pressure tactics that force customers to pay to avoid penalties Final Warning:This is a shady company with bad practices that take advantage of people. I strongly recommend that customers avoid any property managed by **********************. Property owners should reconsider their contracts with this company they are damaging your reputation and alienating your ******************************** does not deserve your business.

  

  Business Response

  Date: 31/07/2025

   

  Hello there, 

  Thank you for contacting us and we apologize for the inconvenience. 

  For us to further assist you, please provide the parking notice number and all parking details to check our system. 

  Once received, we can review this appeal. 

   

  We thank you for your cooperation, 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 23673096
  
  I am rejecting this response because it is not resolved, they are asking for more information in order to work on it.  Please pass the ticket number to Concord Parking.

  TK903H16631338.
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 06/08/2025

   

  Hello there, 

  Thank you for providing your parking violation details. 

  Upon our further investigation, please be advised that parking ticket: TK903H16631338 was undisputed. For future reference, please be advised that all parking disputes must be submitted online via: ************************************************ for our team to review your appeal. 

  Pay parking is in effect at Commerce at Citi and parkers must pay for parking upon arrival, to avoid receiving a violation.

  Please be advised that parking violation: TK903H16631338 has been cancelled and a total of $60 has been refunded back to your original payment method. 

  Thank you for your patience, 

  Customer Answer

  Date: 11/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:18/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of the vehicle my son uses to get to & from school. This week my son has been issued 2 parking violation tickets. 1 on July 14th for $100 & 1 on July 16th for $80. I have documentation from my bank for payment of parking fee on July 14th (unfortunately could not find the receipt ticket). I have the proof of parking fee payment receipt for July 16th. My complaint is I have made an error by submitting a reciept for the 17th rather than the 16th. The website provides no way to correct this. I have submitted 2 disputes & 2 emails with no reply. In addition, why the difference in fees? I have had no success reaching someone to address these concerns.

  

  Business Response

  Date: 29/07/2025

  Hello there, 

  Thank you for contacting Concord Parking. 

  Upon our further investigation, we have confirmed the following: 

  Disputes responses were sent to your email on July 22nd. 

  VB103L16291103 - Status: Paid
  VB103L16571042 - Status: Cancelled
  

  Please be advised that all parking details have been provided, and this matter is resolved. There is no further payment required during this time. Please note that the parking ticket prices are subject to discounted deadlines and the number of parking violations received. 

  We thank you for your cooperation, 

• Initial Complaint

  Date:17/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jul 8 around 6:15pm I drove to ************* with my son and daughter, I parked my car in the parking that is managed by Concord. I used the machine to pay the parking fee for 2 hours and went upstairs for activities. Around 8:15pm I came down to pay extra hour and found a fine ticket on my car. I sent dispute but Concord said that there was no payment proof. The proof of attempts to pay the ticket when we first arrived to the parking lot was my son. We did not know when the machine did not give us the parking receipts means that I may have used it the wrong way. Their Standard practice that a receipt is a proof of payment was not cleared otherwise we would have known the entry for the payment was not successful. They are the contractor for managing the parking to a public services facility and are expected to have responsibility to maintain the monetary machines that used for payment is maintained and calibrated, and should not transfer the liability of loss of revenue caused by the malfunction of their machines simply to the civilian . They must have standard calibration process but they refused to provide or declined to support. I also think they should have a mechanism to support exceptions such as my case. I have paid the fine to respect however, as this wrongful conduct, I dont think I am responsible for the fine so I am seeking for a full refund of the $50. I will file a compliance concern and complaint to the city of ******** if BBB can not help to correct your operation mistakes that occurred on me.Also, I have concerns on the conduct and practice within Concord, of their inappropriate approach of flat rate of penalty, without consider the the violation, if applicable, occurred in the end of day with only small hours (less than 3 for example) to the closure of the day aka the lost of revenue less than 10dollars, charging the maximum flat rate $125 fine. None of any other parking business es in lower mainland have such unreasonable conduct.

  

  Business Response

  Date: 18/07/2025

  Hello there, 

  Thank you for contacting us. 

  Upon our further investigation for parking violation # XD808P16511919, we have confirmed that your payment was made after the violation was issued on July 8 at 19:18:37. Payment was valid from: 8:22 PM to 9:22 PM on July 8. With the payment options offered at ********************* and confirmation that the meters were working properly on this date, please note that it is the customer's responsibility to ensure that a complete payment has been made upon arrival, and before leaving the vehicle unattended. According to the strict parking rules set for *********************, the parking violation prices are valid, and the discounted rates were offered: $50 (if paid before July 13th), $85 (if paid before July 23rd)

  We are not unsympathetic to your case. However, we would need to follow the rules set for Richmond Olympic Oval. 
  
  Respectfully, there are no further actions that can be taken regarding this matter - Notice # XD808P16511919, as this dispute will still be denied and due to the validity of the parking violation, we are unable to make any further adjustments during this time. 
  
  Thank you for your cooperation, 

• Initial Complaint

  Date:17/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been given a fraudulent parking violation ticket at my university, stating that either I did not pay for parking, or the car was parked past the expiry time. I have the receipt that clearly says the ticket was purchased at 9:49am and expires at 11:19am on June 25 2025, but the violation ticket was issued at 10:08am on June 25th 2025, I called the company, and they could care less of their obvious mistake, and said they would review the complaint, which they said I still have to pay the ticket. THIS IS FRAUD !!! CANCEL THE TICKET !!! Is all I want. Thank you,**** Gawander

  

  Business Response

  Date: 18/07/2025

  Hello there, 

  Thank you for your patience during this time. 

  Upon checking our records, we have confirmed that your payment was made on June 25th valid from: 9:49 AM to 11:19 AM. 

  Please be advised that this parking violation # JVP79016381009 has been cancelled, and no further payment is required. 

  We apologize for the inconvenience. We value our customers by consistently improving our systems to ensure customer satisfaction. 

  Thank you for your time and cooperation, 

• Initial Complaint

  Date:14/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a complaint/dispute against an invoice they issued me. I got back to them right away and they havent made themselves available, Their phone line is just a decoration, no one will answer the phone and their online dispute service hasnt been active. The real issue here is that theyre preventing me from buying a new parking pass for the following week, without even allowing an opportunity to the customer to present evidence of no wrongdoing. This happened at the **** lot and I need to be able to park my car so I can attend class. Now theyre trying to force me to pay a violation (again without even revising documents submitted) by actively not allowing me to pay for parking. Thats a very dirty business practice, the deadline between that and blackmail is really blurry. If theyre gonna issue tickets and play judge , then they should be transparent and not use abusive practices at the very least.

  

  Business Response

  Date: 16/07/2025

   

  Hello there, 

  Thank you for your message and we apologize for the inconvenience. 

  Upon our further investigation, we have confirmed that parking violation VR974P16501342 was issued on Jul. 7, 2025 1:41pm, as your vehicle did not have a valid payment. Your record had a weekly permit activated from June 30, 2025 to July 6, 2025 only. Therefore, the parking violation VR974P16501342 is valid. Please ensure to have a valid payment/permit upon arrival at **** as payment is mandatory at this location. 

  Concord Parking adheres to the parking industry standards ensuring compliance and fairness within its operations. After a careful consideration, please be advised that this parking violation was reduced to a warning as a one-time courtesy and no further action is required. 

  We thank you for your cooperation, 

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked at a metrotown parking lot where 4 hours free parking was clearly stated. After shopping, returned to the car with a parking ticket saying we left the premises. Provided documentation clearly showing that my wife was shopping and made a purchase at *********, but the business refused to waive the fine as she incidentally took the wrong elevator out of the parking. No signs indicated as such, and the 4 hour parking notice was clearly posted inside the elevator. I've tried to contact the business by phone but they let the phone ring for a period and then hang up, and have only received canned email responses through their dispute system. I understand some people abuse the free parking system, but with proof of patronage it is unreasonable to not waive the ticket.

  

  Business Response

  Date: 09/07/2025

  Hello there, 

  Thank you for your patience. For us to further assist you, we would need the following information: 

  License plate/******************** notice number. 

  Once received, we can further investigate the issue.

   

  We thank you for your cooperation. 

  Customer Answer

  Date: 09/07/2025

   
  Complaint: 23571831

  *** *********; 743 XCH

  We have been completely ghosted by your dispute department, and your admin team refuses to do anything to help.  Thankfully, the owner of the property has had the ticket cancelled.  That being said, I am absolutely disgusted that despite the evidence provided that my wife was indeed shopping at the facility associated with the parking, she was handed a ticket that you refused to cancel simply because she got in the wrong elevator.  

  I will resolve the complaint after the next response, but wanted this on the record to help other consumers avoid this type of treatment in the future.

  Sincerely,
  
  **** *********

  

  Business Response

  Date: 11/07/2025

  Hello there, 

  Thank you for contacting us and we apologize for the inconvenience from the initial status of your parking violation. 

  We have confirmed that this parking violation has been cancelled, and no further action is required. 

  We value our customers by consistently improving our systems to ensure customer satisfaction.

  
  Thank you for your patience, 

   

• Initial Complaint

  Date:13/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing for a parking violation notice I received on May 27, 2025, while attending a class at *******************************. My class began at 10:00 AM, and I purchased a valid parking ticket at 9:57 AM purchased vide Receipt License Plate # ******, on the same day. The ticket was valid until midnight. Despite having paid for parking, I was issued a violation ticket # SE998B16091040 at 10:40 AM on May 27, 2025 for parking in a staff-designated area. However, I did not see any signage at the parking stall indicating that it was reserved for staff. As a new student at ******* in my second weekI was unfamiliar with the specific parking regulations and signage.I have already submitted an appeal regarding this violation, which was unfortunately denied. However, I would like to respectfully raise the following points for further consideration:I had a valid parking ticket prior to the issuance of the violation.I paid for parking and parked responsibly, with no intention to avoid payment or violate regulations.The violation occurred due to unclear or insufficient signage rather than willful misconduct.I did not receive a response within the stated 72-hour timeframe outlined in your policy.I have submitted photographs to Concord Parking as part of my initial appeal to demonstrate the lack of visible ********** a student, I am currently managing my expenses carefully, and such a penalty for an honest mistake is a significant burden. I have also learned that in similar cases involving genuine errors, fines have been waived or reduced.I respectfully request that you reconsider my case in light of the circumstances and the supporting documentation provided/attached. Thank you for your attention to this matter, and I look forward to your response.Sincerely Yours ******** *****

  

  Business Response

  Date: 16/06/2025

   

  Hello there, 

  Thank you for contacting Concord Parking regarding this matter. 

  Upon our further investigation, we have confirmed that your payment was valid on May 27, 2025 from: 9:57 AM to 11:59 PM. 

  For future reference, please ensure to park at the designated public parking stalls, as this parking zone is for reserved parking only as indicated on the parking signages at the lot.

  After a careful consideration, as a one-time courtesy, parking violation # SE998B16091040 was reduced to a warning and no further payment is required. 

  Future parking violations may not be waived. 

  We thank you for your cooperation,