Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jul 8 around 6:15pm I drove to ************* with my son and daughter, I parked my car in the parking that is managed by Concord. I used the machine to pay the parking fee for 2 hours and went upstairs for activities. Around 8:15pm I came down to pay extra hour and found a fine ticket on my car. I sent dispute but Concord said that there was no payment proof. The proof of attempts to pay the ticket when we first arrived to the parking lot was my son. We did not know when the machine did not give us the parking receipts means that I may have used it the wrong way. Their Standard practice that a receipt is a proof of payment was not cleared otherwise we would have known the entry for the payment was not successful. They are the contractor for managing the parking to a public services facility and are expected to have responsibility to maintain the monetary machines that used for payment is maintained and calibrated, and should not transfer the liability of loss of revenue caused by the malfunction of their machines simply to the civilian . They must have standard calibration process but they refused to provide or declined to support. I also think they should have a mechanism to support exceptions such as my case. I have paid the fine to respect however, as this wrongful conduct, I dont think I am responsible for the fine so I am seeking for a full refund of the $50. I will file a compliance concern and complaint to the city of ******** if BBB can not help to correct your operation mistakes that occurred on me.Also, I have concerns on the conduct and practice within Concord, of their inappropriate approach of flat rate of penalty, without consider the the violation, if applicable, occurred in the end of day with only small hours (less than 3 for example) to the closure of the day aka the lost of revenue less than 10dollars, charging the maximum flat rate $125 fine. None of any other parking business es in lower mainland have such unreasonable conduct.

  

  Business Response

  Date: 18/07/2025

  Hello there, 

  Thank you for contacting us. 

  Upon our further investigation for parking violation # XD808P16511919, we have confirmed that your payment was made after the violation was issued on July 8 at 19:18:37. Payment was valid from: 8:22 PM to 9:22 PM on July 8. With the payment options offered at ********************* and confirmation that the meters were working properly on this date, please note that it is the customer's responsibility to ensure that a complete payment has been made upon arrival, and before leaving the vehicle unattended. According to the strict parking rules set for *********************, the parking violation prices are valid, and the discounted rates were offered: $50 (if paid before July 13th), $85 (if paid before July 23rd)

  We are not unsympathetic to your case. However, we would need to follow the rules set for Richmond Olympic Oval. 
  
  Respectfully, there are no further actions that can be taken regarding this matter - Notice # XD808P16511919, as this dispute will still be denied and due to the validity of the parking violation, we are unable to make any further adjustments during this time. 
  
  Thank you for your cooperation, 

• Initial Complaint

  Date:17/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been given a fraudulent parking violation ticket at my university, stating that either I did not pay for parking, or the car was parked past the expiry time. I have the receipt that clearly says the ticket was purchased at 9:49am and expires at 11:19am on June 25 2025, but the violation ticket was issued at 10:08am on June 25th 2025, I called the company, and they could care less of their obvious mistake, and said they would review the complaint, which they said I still have to pay the ticket. THIS IS FRAUD !!! CANCEL THE TICKET !!! Is all I want. Thank you,**** Gawander

  

  Business Response

  Date: 18/07/2025

  Hello there, 

  Thank you for your patience during this time. 

  Upon checking our records, we have confirmed that your payment was made on June 25th valid from: 9:49 AM to 11:19 AM. 

  Please be advised that this parking violation # JVP79016381009 has been cancelled, and no further payment is required. 

  We apologize for the inconvenience. We value our customers by consistently improving our systems to ensure customer satisfaction. 

  Thank you for your time and cooperation, 

• Initial Complaint

  Date:14/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a complaint/dispute against an invoice they issued me. I got back to them right away and they havent made themselves available, Their phone line is just a decoration, no one will answer the phone and their online dispute service hasnt been active. The real issue here is that theyre preventing me from buying a new parking pass for the following week, without even allowing an opportunity to the customer to present evidence of no wrongdoing. This happened at the **** lot and I need to be able to park my car so I can attend class. Now theyre trying to force me to pay a violation (again without even revising documents submitted) by actively not allowing me to pay for parking. Thats a very dirty business practice, the deadline between that and blackmail is really blurry. If theyre gonna issue tickets and play judge , then they should be transparent and not use abusive practices at the very least.

  

  Business Response

  Date: 16/07/2025

   

  Hello there, 

  Thank you for your message and we apologize for the inconvenience. 

  Upon our further investigation, we have confirmed that parking violation VR974P16501342 was issued on Jul. 7, 2025 1:41pm, as your vehicle did not have a valid payment. Your record had a weekly permit activated from June 30, 2025 to July 6, 2025 only. Therefore, the parking violation VR974P16501342 is valid. Please ensure to have a valid payment/permit upon arrival at **** as payment is mandatory at this location. 

  Concord Parking adheres to the parking industry standards ensuring compliance and fairness within its operations. After a careful consideration, please be advised that this parking violation was reduced to a warning as a one-time courtesy and no further action is required. 

  We thank you for your cooperation, 

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked at a metrotown parking lot where 4 hours free parking was clearly stated. After shopping, returned to the car with a parking ticket saying we left the premises. Provided documentation clearly showing that my wife was shopping and made a purchase at *********, but the business refused to waive the fine as she incidentally took the wrong elevator out of the parking. No signs indicated as such, and the 4 hour parking notice was clearly posted inside the elevator. I've tried to contact the business by phone but they let the phone ring for a period and then hang up, and have only received canned email responses through their dispute system. I understand some people abuse the free parking system, but with proof of patronage it is unreasonable to not waive the ticket.

  

  Business Response

  Date: 09/07/2025

  Hello there, 

  Thank you for your patience. For us to further assist you, we would need the following information: 

  License plate/******************** notice number. 

  Once received, we can further investigate the issue.

   

  We thank you for your cooperation. 

  Customer Answer

  Date: 09/07/2025

   
  Complaint: 23571831

  *** *********; 743 XCH

  We have been completely ghosted by your dispute department, and your admin team refuses to do anything to help.  Thankfully, the owner of the property has had the ticket cancelled.  That being said, I am absolutely disgusted that despite the evidence provided that my wife was indeed shopping at the facility associated with the parking, she was handed a ticket that you refused to cancel simply because she got in the wrong elevator.  

  I will resolve the complaint after the next response, but wanted this on the record to help other consumers avoid this type of treatment in the future.

  Sincerely,
  
  **** *********

  

  Business Response

  Date: 11/07/2025

  Hello there, 

  Thank you for contacting us and we apologize for the inconvenience from the initial status of your parking violation. 

  We have confirmed that this parking violation has been cancelled, and no further action is required. 

  We value our customers by consistently improving our systems to ensure customer satisfaction.

  
  Thank you for your patience, 

   

• Initial Complaint

  Date:13/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing for a parking violation notice I received on May 27, 2025, while attending a class at *******************************. My class began at 10:00 AM, and I purchased a valid parking ticket at 9:57 AM purchased vide Receipt License Plate # ******, on the same day. The ticket was valid until midnight. Despite having paid for parking, I was issued a violation ticket # SE998B16091040 at 10:40 AM on May 27, 2025 for parking in a staff-designated area. However, I did not see any signage at the parking stall indicating that it was reserved for staff. As a new student at ******* in my second weekI was unfamiliar with the specific parking regulations and signage.I have already submitted an appeal regarding this violation, which was unfortunately denied. However, I would like to respectfully raise the following points for further consideration:I had a valid parking ticket prior to the issuance of the violation.I paid for parking and parked responsibly, with no intention to avoid payment or violate regulations.The violation occurred due to unclear or insufficient signage rather than willful misconduct.I did not receive a response within the stated 72-hour timeframe outlined in your policy.I have submitted photographs to Concord Parking as part of my initial appeal to demonstrate the lack of visible ********** a student, I am currently managing my expenses carefully, and such a penalty for an honest mistake is a significant burden. I have also learned that in similar cases involving genuine errors, fines have been waived or reduced.I respectfully request that you reconsider my case in light of the circumstances and the supporting documentation provided/attached. Thank you for your attention to this matter, and I look forward to your response.Sincerely Yours ******** *****

  

  Business Response

  Date: 16/06/2025

   

  Hello there, 

  Thank you for contacting Concord Parking regarding this matter. 

  Upon our further investigation, we have confirmed that your payment was valid on May 27, 2025 from: 9:57 AM to 11:59 PM. 

  For future reference, please ensure to park at the designated public parking stalls, as this parking zone is for reserved parking only as indicated on the parking signages at the lot.

  After a careful consideration, as a one-time courtesy, parking violation # SE998B16091040 was reduced to a warning and no further payment is required. 

  Future parking violations may not be waived. 

  We thank you for your cooperation, 

   

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was parked on P3 of ************ for 2 hours and 40 minutes (from *********) on 26 May 2025 (I have my ****** Maps timeline showing the times I was at ************). I received a ticket for "Overtime - Parked over 3 hours" at 1321, despite being there for less than 3 hours. I have filed a dispute and have yet to receive a response. The evidence provided in the dispute screen only shows that I was parked there between 1321 and 1322, and does not show being parked for more than 3 hours.

  

  Business Response

  Date: 04/06/2025

   

  Hello there, 

  Thank you for contacting Concord Parking and we apologize for the delay in our response. 

  This parking notice # WG608H16081322 was issued on May. 26, 2025 1:21PM, as your vehicle violated the posted parking rules by parking over 3 hours. 

  Please be advised that the patroller uses a license plate recognition system to check the length of stay at the parking lot. Total time: 4 hours and ******************************************************************************************* restart the system. Please find attached proof from the **** scan - for your reference. 

  As this parking zone is for Central City patrons only, and to ensure that customers are utilizing these ********************** stalls, please provide a proof/purchase receipt, with date and time. Once confirmed, we can review this appeal. 

  We thank you for your patience and cooperation. 

  Customer Answer

  Date: 04/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:29/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Wrongfully Issued Parking Violation Still Under Review I am writing to formally lodge a complaint regarding a parking violation ticket I received during my visit to ******** on May 11th @12:34pm. Upon arrival, I immediately proceeded to pay for my parking, as I understand that parking is not complimentary in the area. However, while I was in the process of paying, a parking violation ticket was issued and placed on my vehicle. Both the parking ticket and the violation ticket are time-stamped at 12:34 PM, clearly demonstrating that I was in the process of paying when the citation was issued.I submitted a dispute for this ticket on May 11th, outlining the circumstances and providing the timestamped evidence. At that time, I was informed that I would receive a response within 72 hours. As of today, May 29th, the status of my dispute still reads in review, with no further communication or resolution provided.This delay is unacceptable and has caused undue stress and inconvenience, especially considering the violation was issued wrongfully. I hope this matter can be resolved promptly. Thanks!

  

  Business Response

  Date: 30/05/2025

   

  Hello there, 

  Thank you for contacting Concord Parking and we apologize for the delay. 

  We have confirmed that the parking payment was made on May 11, 2025 valid from: 12:34 PM to 1:34 PM. 

  Therefore, parking notice # JC856W15931235 was issued in error.We apologize for the inconvenience.

  Please be advised that this parking violation has been cancelled and no further action is required.

  We value our customers by consistently improving our systems to ensure customer satisfaction.

  
  Thank you for your patience,
  

  Customer Answer

  Date: 30/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:22/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a dispute on the concord parking website as per the violation ticket April 13, 2025 and recieved a recognition of receipt as per photos, I then requested an update May 13, 2025 without a response and now Im getting calls from a debt collector.

  

  Business Response

  Date: 23/05/2025

   

  Hello there, 

  Thank you for contacting Concord Parking and we apologize for the delay.

  After our further investigation regarding this notice # TK531E15541326, please be advised that: 

  There are proper ground markings to ensure that vehicles are parked within the stalls, to utilize the parking spaces for Central City patrons. 

  Your vehicle parked in 2 parking stalls, confirming that there were multiple empty stalls at this parking zone. 

  It is the customer's responsibility to park properly within the stall to avoid future parking violations. 

  The information on the parking violation you have received is correct. As part of the Concord Parking's protocol, we need to adhere to the rules set for ************. This violation was confirmed to be valid and will remain open until a payment has been made.

  To make a payment for this parking violation, please visit online at ****************************
  

  We thank you for your patience and cooperation during this time.  

   

  Customer Answer

  Date: 23/05/2025

   
  Complaint: 23360079
  
  I am rejecting this response because: their response only came after i raised the issue with the BBB, I have no issue paying a fine but having creditors call me before receiving a response from them is a very Poor Business Practice and i want it to be noted with the BBB that this occurred. Once I have your acknowledgment of keeping this complaint on file for any future dissatisfied customers I will happily pay the ticket. 
  
  Sincerely,
  
  **** Mustvedt

  

  Business Response

  Date: 26/05/2025

  Hello there, 

  Thank you for your feedback and we apologize for the inconvenience. 

  We value our customers by consistently improving our systems to ensure customer satisfaction. Due to the validity of the violation, respectfully, there are no further actions that can be taken regarding this matter.

  We thank you for your patience during this time. 

  Customer Answer

  Date: 26/05/2025

   
  Complaint: 23360079
  
  I am rejecting this response because: My last rejection was for the BBB to keep this complaint on file so the next time they send something to collections prior to advising the customer of their final decision it can be dealt with. If all the BBB is going to do is shuffle my messages back and forth to and from Concord then the BBB is not a worthy watchdog for Companies or Customers.

  I paid the fine as i never requested not to pay, I requested a response to having collections call me and demand payment prior to having my request to Concord responded to. It took my contacting the BBB to get a response of any kind; and low and behold they responded 2hrs before I received your initial contact.

  If they had simply responded in a reasonable length of time I would have paid it at that point instead of going thru this debacle.

  
  Sincerely,
  
  **** Mustvedt

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to follow up on a parking violation I received recently and to provide further clarification regarding the ************ a new BCIT student, I hold a valid Flex Pass 10 parking permit that I purchased on April 17, 2025 (Receipt #******). On April 24, I parked my vehicle around 2:15 PM to attend class, but was unable to activate my daily pass immediately due to a dead phone. I managed to activate the Flex Pass at approximately 3:30 PM. Despite having a valid permit, I received a ticket for parking in a Staff Parking space. After filing an initial dispute on this matter, after 7 days, I received a response on May 1st stating that the violation was valid due to my supposed lack of a valid permit. I believe there might have been a misunderstanding regarding the signage in Lot 7, as I was under the impression that Flex Pass holders were allowed to park ******** clarify this point, I submitted a second dispute on May 2, including a photo of the sign that contributed to my misunderstanding. However, I have yet to receive a response regarding this appeal, and I noticed that the fine has increased from $65 to $85, even though I followed up within the discount period.I would like to respectfully highlight a few points for your consideration:- I maintained a valid student permit throughout this process.- My permit was activated on the same day of the incident.- The violation arose from a misunderstanding of the parking signage, rather than an intention to avoid payment.- My second submission seems to have been overlooked, and I did not receive feedback within the stated 72-hour response policy.- I understand that similar situations have occurred for other students where fines were either waived or reduced due to good-faith errors.I appreciate your attention to this matter and kindly request a review of my case. Thank you for considering my appeal, and I look forward to your response.Sincerely,******** ***********

  

  Business Response

  Date: 08/05/2025

   

  Hello there, 

  Thank you for contacting us and we apologize for the delay. 

  Upon our further investigation, it was confirmed that your vehicle was parked in an unauthorized parking zone without a valid permit - Staff Lot 7. 

  It is the customer's responsibility to adhere to the parking rules including hours, as indicated on the parking signages, to avoid future parking violations. Please find attached BCIT Burnaby Map for your reference. 

  Your Flex Pass was successfully activated at 3:24 PM on April 24th, after the parking violation was issued. 

  After a careful consideration, as a one-time courtesy, we have reduced this parking notice: TN929N15761421 to a warning, and there is no further payment required. Please be advised that future parking violations may not be waived. 

  We thank you for your patience and cooperation. 

   

  Customer Answer

  Date: 09/05/2025

  Subject: Complaint ID?******** ?Confirmation of Resolution

  
  Dear Better Business Bureau Team, and especially Dear?Mr.?*******,

  
  I have reviewed the response made by the business regarding complaint ID ******** and find this resolution satisfactory.
  I would also like to express my sincere appreciation to the Better Business Bureau for facilitating this process and for its invaluable service to consumers.
  Please close this complaint as resolved.
  
  Sincerely,
  Reyhaneh?Ramezanpoor
  May 09, 2025

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving tickets for parking, each of those days parking was paid though parking meter, as Im was SouthGate mall employee that time I registered my vehicle license plate #, and should not be getting a ticket, when I moved to another location I have paid for each of the day for parking and I have all proof, but still getting tickets, as officer doesnt check parking meter, it is very upsets me and giving me anxiety, I have disputed online but no response to me, it is very upsets me as consumer. Please step in and help to resolve, thank you

  Customer Answer

  Date: 03/05/2025

  Proof attached, one ticket from July, I was authorized my Southgate Mall security to park as was mall employee, all info and license plate registered at the mall security register 

  

  Business Response

  Date: 07/05/2025

   

  Hello there, 

  Thank you for contacting Concord Parking and we apologize for the inconvenience. 

  Upon our further investigation, the following parking notices were addressed: 

  BRB775512821245: This parking violation was issued due to walking off the property. We have reduced this parking violation to a warning. 

  BRB775515751049: This parking violation was issued due to parking improperly. Park & Ride is face-in parking only. 

  BRB775515831200: The parking receipt was confirmed to be valid from: (7:49 AM to 11:59 PM), and this parking violation has been cancelled. 

  Please find attached employee parking map, for your reference. 

   

  We thank you for your cooperation.  

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23276051
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

  Hello

  Hope this email finds you well 

  As I received confirmation from Concord parking today,

  notice #brb775515751049 was dropped. Was no notice regarding the parking way, No one  notified me. 

  Notice #brb775515831200 was paid in full (see attached pic) and parked correctly 

   

  Please review and advise 

  ******** ******

  

  Business Response

  Date: 08/05/2025

  Hello there, 

  Please be advised that there is no further payment $0.00 required during this time. 

  BRB775512821245: This parking violation was issued due to walking off the property. We have reduced this parking violation to a warning and no action is needed. 

  BRB775515751049: This parking violation was issued due to parking improperly. For future reference, Park & Ride is face-in parking only. We have reduced this parking violation to a warning and no action is needed. 

  BRB775515831200: The parking receipt was confirmed to be valid from: (7:49 AM to 11:59 PM), and this parking violation has been cancelled. We apologize for the inconvenience. 

  Respectfully, there are no further actions that can be taken regarding this matter, as all the parking details have been provided. 

   

  Thank you for your cooperation.  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23276051
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

   

  Hello

  Thank you for your assistance 

  I have attached a picture from the Concord parking page where it shows I still have to pay for notice#brb775515831200, but it this email its explained that it was cancelled. 

   

  Please advise 

   

  ******** ******

  

  Business Response

  Date: 12/05/2025

  Hello there, 

  Please be advised that this message is your confirmation that there is no payment required at this time for vehicle: BRB7755. 

  We have attached the proof from Concord Parking website as all the parking details have been provided and cases were resolved. 

  Thank you for your cooperation.