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Business Profile

Handyman

Handyman Connection
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been dealing with Handyman Connection for two years. We signed a contract and paid an $8000 deposit for them to renovate ********** and two decks. The agreement was that they would complete it within 2-3 weeks, and we would pay the remaining amount of $4000. We're now two years into the project, and we're still not done. We have complied with everything, yet they are coming back to ask for $7500, to compensate for all the mistakes of their handyman. We have contacted and met with them on numerous occasions, only to be met by opposition and unprofessionalism by their project manager. We have now brought this to the attention of the franchise owner and owner, only to be met with more opposition. We are asking them to adhere to the legal contract we have both originally agreed upon. To complete our decks and garage according to what was quoted. We should not have to pay additional money for the mistakes of their employer.

    Business Response

    Date: 09/06/2023

    Hi 

    We are in the process of this complaint and in touch with the client via emails and solving problems to satisfy her project complaints

    Thanks

    Customer Answer

    Date: 17/06/2023


    Better Business Bureau:

    Handyman has made the process incredibly arduous. I have communicated on multiple occasions on how we can proceed to rectify their mistakes in a reasonable manner. Unfortunately, the owner is only interested in making money, and not doing what is right. They have ******* broken contracts on multiple occasions. 

    I am currently in correspondence with ****** *******. I want to share my story with the public to ensure no one has to endure such stress, *********** and ***** like I have. 

    Sincerely,

    *************

    Customer Answer

    Date: 29/08/2023

    Handyman Connection has yet to resolve this ongoing dispute from two years ago. We have a legal contract in place; specifying all the areas they need to complete. Not only have they refused to complete the work, they are demanding for more money. 

    They have operated unethically and unprofessionally. I have reached out on numerous occasions demanding them to comply with our legal contract. Still awaiting for a response.

    Business Response

    Date: 19/10/2023

    We had appointed another handyman of this project and now we have completed the project as per client satisfaction.

    Customer Answer

    Date: 30/10/2023

     
    Complaint: 20117523

    I am rejecting this response because:

    Handyman Commection continues to practice misconduct. They  are pursuing me to pay an additional $1260 for extra work. This so called extra work was clearly detailed in our contract, which they are contractually obligated to complete. Therefore, charging me an additional $1260 is blatantly fraudulent and unethical. 

    Regards,
    ****

    Business Response

    Date: 08/11/2024

    She is satisfied with the work and we will not further pursue the remaining balance.

Handyman Connection is BBB Accredited.

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