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Business Profile

Flooring Contractors

Room to Room Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our complaint pertains to a bathroom renovation, *********** 2023. The cost was about $45,000, paid in full on completion. We signed a contract on April 24, 2023 including a 2-year warranty. We received an email on July 19, noting a 1-year warranty only. We asked that the error be corrected; it wasntonly reiterated in an email on Sept 26. Our present complaint, however, is this: We informed the contractor (****) in October that there was a problem with the bathtub fixtures in one bathrooma problem attributable to the fact that new wall tile (through which the fixtures run) is a different thickness from the old (something we imagined would have been accounted for in the design: the designer ordered the new tile and **** owns a floor company specializing in tile installation. **** had encouraged us to hire his designer, at an added cost of $1700; her main job was to take precise measurements, as it had been agreed from the start that they would use as much of the ****************** as possible (shower enclosures, bathtub, toiletsand plumbing fixtures). When **** responded to our email, he said the problem was not his to solve. We requested a site visit. He sent the designer to our home. A few days after her visit, she wrote to say she had consulted with **** and This work is covered by the warranty. We were to supply new fixtures and **** would cover installation and wall-tile repair. We then asked their plumber to purchase the correct fixtures for us. Our cost was about $1200. (This is not money we would have spent in the absence of warranty assurances, as the bathtub is useable, if part of a fixture is removed.) On January 23, **** emailed to say, after thorough consideration, he had decided that ****** ******** would not cover this work. We responded to say that it seemed poor business ethics to change your mind about warranty coverage in mid-process. We said that we would wait a day to hear from him (weve waited two) and then file a BBB complaint.

Room to Room Flooring is NOT a BBB Accredited Business.

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