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Business Profile

Employee Benefit Consultants

Pacific First Dental & Healthcare Plans
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Jennifer K

    Date: 08/07/2025

    Ive been trying to contact this company. Nobody answers the phone in the claims department. It always goes to a voicemail. So I leave a voicemail and no one returns the call. The name on the voicemail is ******* but ******* does not return phone calls. Maybe she does when she feels like it, Its hard to tell, just not mine.Very frustrating.

    Pacific First Dental & Healthcare Plans

    Date: 10/07/2025

    Hi ********,Thank you for your feedback, and I sincerely apologize for not getting back to your call in a timely manner. We truly value every customer and understand how frustrating it can be to feel unheard or overlooked.This isnt the level of service we strive for, and I take full responsibility. We're currently reviewing our communication process to ensure no calls go unanswered or unreturned moving forward.If you're open to it, Id love the opportunity to personally connect and make this right. Please feel free to reach out directly at ************.Thank you again for bringing this to our attention it helps us grow and improve.Warm regards,*******

  • Denis D

    Date: 14/12/2024

    Not good. Half the time they "miss" or "forget" or have an unknown error. So getting reimbursement can and will take a long time. If you are not diligent and pressing them you will be dismissed. Typical insurance company they want your membership fees but don't want to pay your coverage.

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