Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Supplies

Simply Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:28/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up in April with Simply Connect for 2 new phones and a shared data plan. At first phones worked fine but after a few months, they started dropping the internet connection. Reboot usually fixed it but now nothing works except phone calls and texting. I'm using my old phone to write this review, no choice. Simply Connect will not give us better replacement phones until the 2 years are up as per contract. I strongly suggest to stay away from this company. Their after sales service is terrible.

    Business Response

    Date: 07/12/2023

    Hello,

    At ******, we value the feedback received from our clients,
    and would like to thank *** for
    presenting this matter for review.

    Client Concerns:
    Service issues with recently upgraded wireless devices.
    Replacement request prior to the 24-month commitment.

    Investigative Findings:
    Further investigation required.

    Resolution:
    On behalf of The ******’ Office of the President, a ******** associate successfully contacted the cus***er on December 7, 2023.
    Although the account holder was successfully contacted, we
    do require further time to investigate the shared concerns.

    ****** would like to thank the cus***er for their
    co-operation with the time needed for support.

    Customer Answer

    Date: 13/12/2023



    Complaint: ********



    I am rejecting this response because:

    A solution has not been found yet. Only a new and better phone will fix the issue as it's the *** model that's the problem.

    Sincerely,



    *** **********

Simply Connect is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.