Business ProfileforBath Fitter of Vancouver & Greater Vancouver Areas

Had a shower, tub enclosure installed a couple years ago just before Covid hit. At the time they told us there was a life time warranty. The sales person was insistent that everything was guaranteed that is why we chose them. The tub started leaking into the basement tub a while ago, not sure when. Once we found the leak it took us a while to isolate it. Tried testing it under different scenarios and couldn't get it to leak. It only leaked when someone was taking a shower and it took about 10 minutes to start to leak. Finally figured out that when we stood in the tub the tub would pull away from the wall creating a gap that would allow water to leak. We called them in December and they booked us someone to come out and fix the problem in mid January. Waited the entire day for someone to show up and they didn't show up. We got a hold of the repair guy, can't remember if he called me or we called them. And he told us they were short staff because of covid and would call us back when he was able to visit. He never called us back. We held off calling them back, because we are busy, we knew this was going to be a process and covid until last week, The lady we talked to has blamed us for all the problems and quoted us $150 to fix the problem without even looking at it. She said that we allowed water to get into and under the unit and that is why the tub pulls away from the wall. I asked about their lifetime guarantee and she told me that is on materials only. I asked her to send someone out to inspect before I pay for a service call. She said they are busy and booked us a time a month away, I said that we had a time booked and she blamed us for not calling them back. We have not been able to use our shower for 4 months. I am currently very unhappy with the service and would not purchase a product from them.