Business ProfileforRitchie Bros Auctioneers

Purchased a pickup from an auction that was not listed as inoperable. Had service records, and appeared to be in good shape. Had the pickup delivered December 24th, was driven 10km and the engine seized. The truck shifted itself to park and the engine shut off. We were unable to restart it, or even shift it to neutral. Contacted Ritchie Bros first day back after Christmas holidays, and was told they would get back to us, and in the mean time to have the truck towed to a mechanic to have the issue confirmed. Never received a call back. Called one week later and left a message, never heard back. Sent an email to another manager and then received a call back where I was told the payments were due to go out the morning I called in the mail or by EFT and there was nothing they could do, that the truck had been driven around the yard fine. Mechanics at the dealership we had it towed to confirmed the engine was completely seized and unable to be freed up. Their opinion was that this was not a new issue, and the 10km it had been driven by our company could not have done this. Called back to Ritchie Bros again, saying that the response they gave us was not adequate. Pickups that are inoperable are always listed as so. There was no indication that this one had major issues. There were no lights illuminated on the dash indicating any issues. This auction ended December 12th. Payment was made for the pickup December 20th, which was the deadline. It was picked up December 22nd and shipped on a flatbed. It was delivered December 24th. We called first thing in the morning January 2nd when we returned to the offices after the holidays. A cheque being in an envelope or EFT to be released are both payments that could have been stopped while this issue was resolved. Either Ritchie Bros or the company who listed this pickup were aware of the issues with this engine and did not disclose them. We paid the truck cost, delivery fees, tow truck and shop fees to have it looked at.