Business ProfileforBig White Is Calling

Unethical rental property listed on all the major vacation sites. Property was not clean, broken wash machine ( there for a week, 1 days notice that is was broken, and its been broken for at least 6 months), unusable utility sink. Garbage from previous renters was still on the property, mice p*** in kitchen counters, cabinets, pots and pans, washrooms. Found 1 mouse, caught and released it. Cigarette butts in BBQ, 3 empty propane tanks, so we couldn't use the **** Chemicals left in the oven, so when turned on, it started to smoke. We had to clean out ourselves. Food in between couch cushions, animal hair and dust under beds and between couch cushions. The driveway and sidewalks was not shoveled, making it near impossible to park and unpack. All issues, except the garbage removal were unaddressed by the owner. They had people service the hot tub while we were there, but did not notify us that they were coming by. Claims to be pet friendly, but then says they are not referring back to their personal site, which we did not book through (and this is the only place that says not pet friendly). Rental property is on at least 4 other sites claiming pet / furry friends welcome at no additional charge. Charges a $1,000 damage deposit, that is refundable but only 10 business days after you checkout. Was told we would receive a copy of the cleaning invoice so we could see the cost and if it was over the amount originally charged ($350) we would be charged extra on our damage deposit, if it was less, we would get money back. We left the property clean. Never received the cleaning invoice. Was charged for extra cleaning on top of original fee, charged for washing towels, and charged a 25% service fee to refund the damage deposit. I was not notified of extra charges, i had to reach out to find out when i could expect my refund. There is visible damage throughout the property from previous renter, that remains unaddressed. Horrible experience, very shady do not recommend!