Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 11 doors from AAA windows and doors they made 4 doors under sized the sales *** came and measured three times and still they made 4 doors too small according to the framed door opening The sales *** ********** told me and my installer to fill in plywood and use the doors and he would supply the finishing materials. The sales *** did not supply the finishing supply we decided to return the other two doors along with a door jam one of the doors was damaged they came and picked up the doors and I have text message confirmation they picked up the doors and text message they would refund when I went to the shop they refused to refund and they refused the door was damaged I have before and after pictures of the door I would appreciate them refunding the two doors and compensation for the two other doors they made undersized I'm seeking $879.20 for the doors and $500 for the undersized doors cause I had to pay more for install and materials.

  

  Business Response

  Date: 17/09/2025

  Yes, the customer purchased 11 custom ******************** from AAA Windows & Doors and accepted delivery after verifying the order and paying the invoice in full. This was a renovation project where the customer chose to handle the installation personally rather than use a professional installer.
  Our sales representative explained at the time of order that the existing slabs were an older full size of 36" x 80", but new replacement slabs are manufactured at ******" x 79". The customer accepted these dimensions before we shipped.
  Later the customer requested that we pick up one of the doors. Even though custom-sized doors are generally non-returnable and not re-saleable, we retrieved the door and issued a refund in good faith to resolve the matter.
  At this point the transaction has been settled and was acceptable to both parties. AAA Windows & Doors strives to act fairly and satisfy our customers even in challenging renovation situations.

• Initial Complaint

  Date:24/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding AAA windows . I purchased doors and windows from this company, and I was assured that the warranty for these products was for 10 years. Unfortunately, the doors are now leaking water through the glass.Upon contacting the company initially, I was informed that the issue would be covered under the warranty. I was instructed to send an email with pictures of the problem, which I did. However, I received no response. I followed up with a second email but still did not receive any reply.When I called the company again, I was told that the doors are not covered under the warranty and that only the windows are. This contradicts the information provided to me at the time of purchase. The company is failing to honor their warranty as stated, and I am seeking assistance in resolving this matter.

  

  Business Response

  Date: 03/06/2024

  Dear Sir * Madam,<*p>

  I am writing in response to **************************'s concern regarding our doors service. Upon review, we have confirmed that this customer did not purchase the ******************** from us. The invoice attached to the complaint pertains to a window purchase, whereas the problem the customer reported concerns the glass in his door. Nevertheless, we made efforts to resolve the issue he brought up. It appears the complaint pertains to a product not acquired through our company. <*span><*p>

  We are always willing to assist our customers, and we are happy to help if this customer wishes to engage with us for genuine concerns related to our products and services.<*span><*p>

  I apologize for the delay in our response. The additional time was necessary to thoroughly review the customer's details, the services provided, and our follow-up procedures.
  <*p>

  Having now verified the issue, I am writing to address the matter accordingly.<*p>

  Thank you for your patience, understanding and continued support.<*p>

  ***************************<*span><*p>

   <*span>AAA Advanced Windows & Doors Ltd.<*span><*p>

  Unit*************************************************;
  **********, **
  Ph. ************
  Fax. ************<*span><*p>